Darien Carlson
Airdrie,AB
Summary
Adept at enhancing customer experiences and streamlining kitchen operations, I leveraged strong multitasking and knife skills at Prince of Wales Waterton to elevate event presentation and efficiency. My leadership and exceptional customer service consistently improved guest satisfaction, showcasing my ability to meet and exceed employer expectations in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Garde Manger
Prince of Wales Waterton
05.2024 - 08.2024
- Assumed responsibility for creating visually appealing hors d''oeuvres displays during lunch/dinner service and private events, enhancing overall event presentation.
- Streamlined prep work processes for improved efficiency, reducing waste and saving time in a high-volume kitchen environment.
- Maintained a clean and organized workstation at all times, adhering to strict sanitation protocols for safe food handling practices.
- Ensured optimal freshness of ingredients through proper storage and rotation procedures, maintaining the highest quality standards.
Host
Fortunas Row
10.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Server
Montanas Cookhouse BBQ & Bar
02.2019 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Baker
Skyefire Bakery
09.2021 - 01.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Diploma - Culinary Arts
SAIT
Calgary, ABDiploma -
George MacDougall High School
Airdrie, AB06.2021
Skills
- Leadership qualities
- Knife skills
- Cooking techniques
- Product labeling
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Multitasking proficiency
- Effective time management
- Cash handling
- Professional appearance
- Cleanliness standards
- Safe food handling
- Menu memorization
Languages
English
Native or Bilingual
Certification
Food Sanitation and Hygiene
Proserve
Timeline
Garde Manger
Prince of Wales Waterton
05.2024 - 08.2024
Host
Fortunas Row
10.2023 - 04.2024
Baker
Skyefire Bakery
09.2021 - 01.2022
Server
Montanas Cookhouse BBQ & Bar
02.2019 - 08.2023
Diploma - Culinary Arts
SAIT
Diploma -
George MacDougall High School
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