+ Years of professional experience
Darian Shepley
Retail Manager
Strathroy,Ontario
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
4
4
2
2
Certifications
1
1
License
Work History
Retail Store Manager
Corner Grass Corp O/a One Plant Strathroy
06.2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Adhered to all policies and procedures as outlined by One Plant Canada and the AGCO
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
RTM - Work Force Management (Temporary Contract)
Sykes Assistance Services
04.2021 - 06.2021
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Produced and updated documents, reports and tracking spreadsheets using Microsoft Office programs
Customer Service Representative
Sykes Assistance Services
10.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Working independently in a home office setting
Care Assistant
Country Terrace Nursing Home
04.2020 - 09.2020
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
High School Diploma -
Strathroy District Collegiate Institute
Strathroy, ON06.2014
Skills
- Problem-Solving Strengths
- Operational Efficiency
- Constructive Feedback
- Stock Management
- ID Verification
- Staff Management
- Visual Merchandising
- Marketing and Advertising
Languages
English
Native or Bilingual
Certification
- Cannsell Certification - June 2021
- AGCO Cannabis Retail Manager License - August 2022
- Smart Serve Certification - November 2023
Timeline
Retail Store Manager
Corner Grass Corp O/a One Plant Strathroy
06.2021 - Current
RTM - Work Force Management (Temporary Contract)
Sykes Assistance Services
04.2021 - 06.2021
Customer Service Representative
Sykes Assistance Services
10.2020 - 04.2021
Care Assistant
Country Terrace Nursing Home
04.2020 - 09.2020
High School Diploma -
Strathroy District Collegiate Institute
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