Darian Clavelle
Wheatland
Summary
Dynamic Sales and Service Leader at Sephora USA with a proven track record in client acquisition and training. Expert in CRM software and conflict resolution, I excelled in enhancing customer satisfaction and achieving sales goals through innovative strategies and meticulous attention to detail. Committed to fostering team collaboration and driving operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
12
12
years of professional experience
Work History
Sales and Service Leader
Sephora USA
08.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Created and reviewed invoices to confirm accuracy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Implemented systems and procedures to increase sales.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Facilitator
Strategies To Empower People
03.2018 - 08.2022
- Identified areas in need of improvement and implemented solutions.
- Developed partnerships with community organizations to expand services and referrals.
- Facilitated family meetings to discuss patient care plans.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Assessed risk factors of patients and made referrals for further services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Researched and analyzed individual parties' positions to understand dispute background.
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Collaborated with community members to develop and implement service initiatives.
- Conducted outreach activities to engage local stakeholders in programs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Kept accurate records for client files and handled related paperwork.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Drove clients safely to social activities and appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Adhered to company requirements for patient interactions and care standards.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Participated in clinical supervision to maintain professional development.
- Conducted in-home visits to provide supportive services.
- Collaborated with healthcare providers to drive continuity of care.
- Developed individual treatment plans and provided counseling to patients.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Managed caseload to satisfy multiple patients with diverse needs.
HR Manager
Walmart
01.2018 - 03.2018
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Managed employee disputes by employing conflict resolution techniques.
- Organized and led staff orientation programs and training to promote collaboration.
- Processed employee claims involving performance issues and harassment.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Motivated employees through special events and incentive programs.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Recruited top talent to maximize profitability.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Assistant Manager
Walmart
06.2013 - 01.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Arts - Communications
Sacramento City College
Sacramento, CA05-2026
Associate of Applied Science - Cosmetology
Federico Beauty
Sacramento, CA06-2022
High School Diploma -
Wheatland Union High School
Wheatland, CA06-2013
Skills
- Client acquisition
- Sales operations
- CRM software
- Sales presentations
- Metric tracking
- Training and mentoring
- Problem-solving
- Schedule management
- Meticulous attention to detail
- Cash handling
- Work prioritization
- Conflict resolution techniques
- Call monitoring
- HR reporting
- Recruitment and staffing
- Workers' compensation
- Employment law compliance
- Meeting facilitation
- Deadline management
- File management
- Spreadsheet development
Accomplishments
- Won employee of the month at least once a Year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of over 30 staff members.
Timeline
Sales and Service Leader
Sephora USA
08.2022 - Current
Facilitator
Strategies To Empower People
03.2018 - 08.2022
HR Manager
Walmart
01.2018 - 03.2018
Assistant Manager
Walmart
06.2013 - 01.2017
Associate of Arts - Communications
Sacramento City College
Associate of Applied Science - Cosmetology
Federico Beauty
High School Diploma -
Wheatland Union High School
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