Daria Muteteri
Surrey,BC
Summary
I am currently an MAB student at University Canada West. Proactive in nature with 8+ years in customer service related fields. Communicative and collaborative with proven history of attention to detail, good report writing and excellent focus on customer service that ensures customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST
WIN AFRICA LTD
03.2020 - 10.2023
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Created comprehensive business plans for micro-businesses and small start-ups
- Collaborated with stakeholders to define project objectives and criteria.
- Generated monthly reports on key findings to the management to inform strategic decision-making.
- Analyzed data to identify trends, patterns to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
QUALITY ASSURANCE MANAGER
STAR CONSTRUCTION & CONSULTANCY LTD
08.2018 - 03.2020
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Ensured work instructions are followed and had clear and concise documentation
- Determined training needs, conducted trainings to ensure employees adhere to quality standards and prepared and presented summarized data to decision makers.
- Communicate both (internal and external) on the quality policy and ensure that the quality objectives are achieved
- Ensured that the organization’s Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements
ACCOUNT OFFICER
Guaranty Trust Bank
06.2015 - 07.2018
- Educated clients on new products or services to increase customer engagement with brand.
- Managed the opening and updating of client files, maintaining organized and up-to-date records and implemented strategies to increase client retention.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Collaborated with various teams to facilitate effective communication and resolution of client inquiries, resulting in improved client satisfaction
- Provided superior customer service in person, on the phone, and by email, ensuring a positive client experience and fostering long-term relationships.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Education
Master of Science - STATISTICS WITH COMPUTER APPLICATIONS
ANNAMALAI UNIVERSITY
INDIA05.2014
Bachelor of Science - STATISTICS WITH COMPUTER APPLICATIONS
ANNAMALAI UNIVERSITY
INDIA05.2012
Skills
- Business Planning
- KPI Tracking
- Customer Needs Assessment
- Data Analysis
- Internal Auditing
- Technical Writing
- Quality Assurance
- Needs Assessments
- Time Management
- Market Research
- Documentation
- Regulatory Reporting Requirements
- Proficient and experienced with Microsoft Office, SPSS, STATA, SAS, and data collection tools such as Open Data Kit
- Qualitative and quantitative data collection, analysis, and interpretation
- Office, database, and information management
Languages
English
Native or Bilingual
French
Full Professional
Certification
- ISO 9001 CERTIFICATION , Rwanda Standards Board - 2018
- LEADERSHIP COURSE - Potter's Hand Ministry - 2017
Timeline
BUSINESS ANALYST
WIN AFRICA LTD
03.2020 - 10.2023
QUALITY ASSURANCE MANAGER
STAR CONSTRUCTION & CONSULTANCY LTD
08.2018 - 03.2020
ACCOUNT OFFICER
Guaranty Trust Bank
06.2015 - 07.2018
Master of Science - STATISTICS WITH COMPUTER APPLICATIONS
ANNAMALAI UNIVERSITY
Bachelor of Science - STATISTICS WITH COMPUTER APPLICATIONS
ANNAMALAI UNIVERSITY
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