Daria Miliukova
Surrey,Canada
Summary
- I have a work visa and am legally allowed to work in Canada
- The ability to stand or walk up to 8/10-hours per shift
- The ability to work in an environment reliant on visual and auditory safety cues
- Detail oriented, good organizational skills
- Physically fit and able to lift 50 lbs.
- Clear criminal background
- Hardworking, responsible, stress-resistant, working with clients, fast learner, communication skills
- Extensive experience in customer service
- 21.10 I will complete the forklift driving course and receive a license
- Purposeful and ready for night work in a team
Overview
5
5
years of professional experience
Work History
Project manager SEO
Inweb
Odessa, Ukraine
03.2021 - 06.2023
- Project management, communication with clients and team
- Drawing up reports, working with monthly documentation
- Planned and assigned tasks for the project team, leading to increased productivity.
- Conducted daily briefings to ensure project plan adherence, resulting in timely task completion.
- Assessed development teams' performance regularly, reporting to management for improvements.
- Improved inter-departmental communication.
- Managed project tech utilization to stay within budget.
- Established protocols, checklists, and policies for enhanced team efficiency. Addressed customer issues, leading to reduced complaints.
- Issuing invoices, working with monthly invoices.
Call center hotline operator
Citrus
01.2020 - 04.2021
- Dealing with customer objections and complaints
- Receiving more than 250 incoming calls per day
- Communication with the client, answers to consumer questions.
Shop assistant/ Sales consultant
Tooposhop
06.2019 - 01.2020
- Work in a warehouse
- Consulting clients on product issues
- Working with the cash register
- Working with cash
- Opening and closing a shift
- Communication with the client, answers to consumer questions.
Barista, shift manager
AromaKava
11.2018 - 06.2019
- Preparing hot/cold drinks
- Working with the cash register
- Opening and closing a shift
- Communication with the clients, answers to consumer questions
- Reception of goods, inventory.
Education
Professional Junior Bachelor -
Odessa National Technological University
Ukraine, Odessa10.2023
Private Odessa Academy of Computer Technologies "STEP"
Ukraine, Odessa05.2016
Skills
- Friendly, Positive Attitude
- Decision-Making
- Excellent process management and organization skills
- Clear and concise communication skills
- Ability to handle pressure
and meet tight deadlines Innovation and creativity in problem-solving - Basic Math
Languages
English
Professional Working
Russian
Elementary
Ukrainian
Native or Bilingual
Timeline
Project manager SEO
Inweb
03.2021 - 06.2023
Call center hotline operator
Citrus
01.2020 - 04.2021
Shop assistant/ Sales consultant
Tooposhop
06.2019 - 01.2020
Barista, shift manager
AromaKava
11.2018 - 06.2019
Professional Junior Bachelor -
Odessa National Technological University
Private Odessa Academy of Computer Technologies "STEP"