Daria Le Bleu
Calgary,AB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. With background in providing exceptional support and resolving customer concerns. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Intern
Pulpit Plumbing
Nelson, British Columbia
12.2024 - Current
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Checked accuracy of procured materials with supply details in job descriptions.
- Coordinated job assignments in House Call for suitable staff.
- Developed Journey Person job postings for Indeed.
- Delivered thorough and helpful responses to customer questions via email communication or telephone.
Sales Associate
IDA Pharmacy
Threehills, Alberta
04.2024 - Current
- Processed transactions involving cash and credit payments.
- Answered questions from customers regarding products and services offered by the company.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered incoming calls while providing information or directing caller to appropriate personnel.
- Managed telephone orders, ensuring precise account billing.
- Performed physical inventory counts to ensure accuracy of inventory records.
- Handled in-person and phone-based processing of customer ROA payments efficiently.
- Handled distribution of incoming mail to appropriate recipients.
- Notified customers about arrival of special orders and update their file with pick up date.
Deli Clerk
Safeway
Nelson, British Columbia
10.2023 - 02.2024
- Helping Customers with their order and ensuring food is packed fast and efficiently
- Preparing food items for the sales floor
- Ensuring they were weighed and labeled correctly as per company standards.
- Monitored and maintained accurate temperature readings for fridges, coolers, and freezers.
- Maintained compliance with sanitation guidelines.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Informed customers of deli specials to increase profits.
Full-Time Paint Department Supervisor
Home Hardware
Castlegar, British Columbia
02.2023 - 09.2023
- Supervised the daily operations of the paint department, ensuring compliance with company policies and procedures
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Answered incoming calls and responded to customer inquiries.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Managed relationships with vendors supplying paint at the store.
- Analyzed market trends to recommend product assortments that meet consumer demands.
- Facilitated procurement of off-the-floor products for customer.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Part-Time Key Holder
PetValu
Castlegar, British Columbia
04.2022 - 11.2022
- Greeted customers, answered questions and provided assistance with customer inquiries.
- Answered incoming calls and responded to customer inquiries.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Monitored daily sales using Microsoft Excel.
- Maintained a neat and orderly work area, including the stockroom.
- Established an efficient method to categorize and access outside vendor invoices.
- Organized merchandise displays to maximize product visibility and sales potential
- Conducted regular price changes within the store according to corporate guidelines.
- Processed payments for purchases made by customers using cash registers or point-of-sale terminals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Part-Time Key Holder
PetValu
Nelson, British Columbia
05.2021 - 04.2022
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Developed extensive product knowledge, growing revenue and building a consumer base.
- Used the Point of Sale register system to complete transactions.
- Logged sales data in Microsoft Excel.
- Maintained organization by categorizing and prioritizing emails systematically.
- Pleasantly welcomed customers, answered phone calls, and maintained front counter.
- Processed credit card payments and counted back change and currency with accuracy.
- Trained new employees on company policies, job duties, and performance expectations.
Cashier
Walmart
Nelson, British Columbia
06.2020 - 05.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Followed company security procedures for handling large sums of money
- Delivered a high level of customer service to patrons using active listening and engagement skills
- Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors
Education
High School Diploma -
Selfdesign Learning Community
Skills
- Complaint resolution
- Product sales
- Customer service
- Empathy and patience
- Mail handling
- Inventory systems
Timeline
Intern
Pulpit Plumbing
12.2024 - Current
Sales Associate
IDA Pharmacy
04.2024 - Current
Deli Clerk
Safeway
10.2023 - 02.2024
Full-Time Paint Department Supervisor
Home Hardware
02.2023 - 09.2023
Part-Time Key Holder
PetValu
04.2022 - 11.2022
Part-Time Key Holder
PetValu
05.2021 - 04.2022
Cashier
Walmart
06.2020 - 05.2021
High School Diploma -
Selfdesign Learning Community
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