Summary
Overview
Work History
Education
Skills
Timeline
Generic
Daria Kathnelson

Daria Kathnelson

Ottawa ,ON

Summary

  • Dependable team player with superior customer service skills, developing positive working relationships with clients and colleagues alike, quickly establishing trust with all levels of business
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success
  • Exceptional organizational skills with attention to detail. Superior ability to handle multiple projects simultaneously while maintaining accuracy during peak volumes of work. Willingness to take on added responsibilities to meet team goals
  • Experienced with budget preparation and maintenance, including variance reporting and various financial software



Overview

18
18
years of professional experience

Work History

Property Service Coordinator

BGIS
05.2016 - Current
  • Administrated and monitored service contracts including cleaning and reviewing vendor/contractor performance
  • Meeting lead designate - effectively lead interactive meetings with tenants and colleagues
  • Process service requests received by telephone, e-mail and personal visits, maintained database of such requests to meet reporting and analysis requirements
  • Preparation and communication of PO's to managers and suppliers; receiving of PO's to approve payment for work completed at correct cost
  • Incident reporting
  • Superior customer service and interpersonal skills. Established and maintained positive working relationships with clients and service providers, quickly developing trust with all levels of business
  • Demonstrated creativity and resourcefulness through development of innovative solutions
  • Preparing monthly summaries of expenses with supporting details and resolving errors or inconsistencies in expenses from general ledger
  • Assisted Property Manager with budget/expense variance analysis; preparing monthly forecasts of expenditures and preparing annual operating and capital budgets
  • Skilled at working independently and collaboratively in team environment
  • Knowledge of financial software
  • Knowledge of government policy and procedure

Property Administrator

SNC Lavalin O&M
12.2006 - 11.2014
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
  • Supported staff in assigned project based work and other duties as assigned
  • Handled administrative requests and queries from senior managers
  • Purchased office supplies and maintained clean and safe office environment
  • Planned meetings and took detailed minutes
  • Coordinated with janitorial and engineering staff on maintenance and upkeep
  • Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations
  • Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Developed and maintained strong business relationships with customers
  • PO and financial reporting

Customer Service Representative

Pet Valu Canada Inc.
10.2004 - 11.2006
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Promptly responded to inquiries and requests from prospective customers
  • Created and maintained detailed database to develop promotional sales
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Attended training and workshops on holistic animal feed

Education

College Diploma - Horticultural Industries

Algonquin College
Ottawa, ON

Professional Make-up Artist - Diploma - Make-Up Arts

Versailles Academy of Make-up Arts-Esthetics-Hair
Ottawa

Skills

  • Administrated and monitored service contracts including cleaning and reviewing vendor/contractor performance
  • Meeting lead designate - effectively lead interactive meetings with tenants and colleagues
  • Process service requests received by telephone, e-mail and personal visits, maintained database of such requests to meet reporting and analysis requirements
  • Preparation and communication of PO's to managers and suppliers; receiving of PO's to approve payment for work completed at correct cost
  • Incident reporting
  • Superior customer service and interpersonal skills Established and maintained positive working relationships with clients and service providers, quickly developing trust with all levels of business
  • Demonstrated creativity and resourcefulness through development of innovative solutions
  • Preparing monthly summaries of expenses with supporting details and resolving errors or inconsistencies in expenses from general ledger
  • Assisted Property Manager with budget/expense variance analysis; preparing monthly forecasts of expenditures and preparing annual operating and capital budgets
  • Skilled at working independently and collaboratively in team environment

Timeline

Property Service Coordinator

BGIS
05.2016 - Current

Property Administrator

SNC Lavalin O&M
12.2006 - 11.2014

Customer Service Representative

Pet Valu Canada Inc.
10.2004 - 11.2006

College Diploma - Horticultural Industries

Algonquin College

Professional Make-up Artist - Diploma - Make-Up Arts

Versailles Academy of Make-up Arts-Esthetics-Hair

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Daria Kathnelson