Daria Bohomolova
Montreal
Summary
Highly motivated and persuasive communication professional with proven experience handling high-volume inbound calls and email correspondence. Skilled at engaging prospects, identifying needs, overcoming objections, and converting inquiries into confirmed appointments. Strong organizational skills with the ability to manage follow-ups, maintain CRM accuracy, and consistently meet performance targets. Results-driven, confident, and committed to delivering measurable impact.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
MUJI
Toronto
09.2025 - 12.2025
- Proactively approached customers and identified purchase intent.
- Handled objections confidently and provided tailored recommendations.
- Contributed to achieving and exceeding store sales targets.
- Delivered exceptional service in a fast-paced retail environment.
Customer Care & Operations Specialist
The Beauty House Shop
Toronto
11.2024 - 09.2025
- Managed daily inbound phone calls and responded to customer emails with professionalism and urgency.
- Engaged prospects to understand needs and guide them toward appropriate solutions.
- Scheduled and confirmed customer requests, ensuring accurate follow-ups and timely communication.
- Maintained detailed communication records and updated client information in internal systems.
- Collaborated with warehouse and logistics teams to ensure smooth service execution and customer satisfaction.
Shop Assistant / Cashier
H&M
Montreal
03.2023 - 09.2023
- Assisted customers with purchasing decisions and product inquiries.
- Processed transactions accurately using POS systems.
- Maintained high service standards and positive customer experiences.
Skills
- INBOUND & OUTBOUND CALLING
- LEAD QUALIFICATION
- APPOINTMENT SCHEDULING & CONFIRMATION
- EMAIL & PHONE COMMUNICATION
- OBJECTION HANDLING & PERSUASION
- CRM & CLIENT DATABASE MANAGEMENT
- FOLLOW-UP SYSTEMS
- KPI & TARGET ACHIEVEMENT
- CUSTOMER RELATIONSHIP BUILDING
- TIME MANAGEMENT & ORGANIZATION
Languages
- English
- French
Timeline
Customer Service Associate
MUJI
09.2025 - 12.2025
Customer Care & Operations Specialist
The Beauty House Shop
11.2024 - 09.2025
Shop Assistant / Cashier
H&M
03.2023 - 09.2023