DARIA AUKSHMUKT

Previously, Tapestry Senior Living, in my role as Restaurant Manager at Seasons, I manage the daily operations of the dining department in a full-service retirement community, delivering high-quality service and a welcoming dining experience for residents. Oversee front-of-house and team with a focus on consistency, communication, and compassion in a hospitality-meets-healthcare setting.

• Assisting with scheduling, training, and performance management for Front-of-House staff.
• Ensure compliance with dietary, safety, and provincial health standards in collaboration with the culinary and care teams.
• Build strong relationships with residents and families, respond to feedback, and personalize service to enhance satisfaction.
• Close collaboration with other department leads (care, recreation, and housekeeping) is essential to support coordinated resident experiences and community-wide initiatives.
• Implemented new systems for meal service, shift handovers, menu launches, and inventory that improve efficiency and reduce waste.

This role has tremendously strengthened my ability to lead with empathy, while delivering consistent, high-standard service in a fast-paced, resident-focused environment.

• Facilitated communication between front-of-house and kitchen staff regarding menu availability and specials changes.
• Led and mentored servers to deliver exceptional customer service.
• Implemented upselling initiatives to maximize sales opportunities.
• Ensured comprehensive training for all new employees prior to dining room assignments.
• Established systems to track guest preferences for personalized service delivery.
• Investigated customer complaints to identify areas for improvement.
• Supervised daily operations, including opening and closing tasks, shift scheduling, and staff assignments.
• Resolved customer complaints efficiently while upholding high quality standards.

• Designed and developed daily lesson plans to enhance educational engagement.
• Facilitated creative activities, including arts and crafts, music, and outdoor games.
• Monitored individual progress, and documented developmental milestones for each child. Assisted in addressing learning needs while preparing monitoring reports for parents.

• Executed marketing strategies for travel companies in the Russian and CIS markets.
• Sourced sustainable tourism products to meet consumer demands.
  Planned and led familiarization visits to evaluate amenities and offerings
• Collaborated with airlines and hotels to ensure effective coordination of bookings
• Managed customer inquiries to improve satisfaction levels
• Oversaw reservation management for tour packages, ensuring accurate delivery.
• Monitored market trends and competitor activities to pinpoint growth opportunities.

• Supervised full-service operation of over 20 bowling lanes, ensuring seamless guest experiences.
• Delegated tasks with clear deadlines to foster a motivated and open team culture.
• Trained and monitored team performance to align with company guidelines and service standards.
• Reviewed schedules for optimal coverage during events, holidays, or low business periods.
• Addressed feedback from team and customers to resolve conflicts effectively.
• Assisted leagues and tournaments by communicating essential requirements to participants.
• Coordinated league announcements, collected member fees, and distributed tournament prizes.