Dari Paul

• Processed 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system
• Provided timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
• Communicated with individuals who are under stress in a respectful, patient, and calming manner
• Applied critical thinking and problem-solving skills to assess real-time emergency situations

• Directed ambulance movements and coordinated response efforts with partners such as Fire, Police and Ornge Air Ambulance
• Provide pre-arrival instructions including first aid and telephone-assisted cardio-pulmonary resuscitation (CPR) while awaiting the arrival of paramedics or tiered emergency responders.

• Handled burglary, fire, medical, and environmental alarms in a timely manner following standard alarm procedures
• Verified alarms, dispatch appropriate agents (police, fire, EMT, technician, etc.), and notify alarm customer(s)
• Provided outstanding customer service by handling incoming calls to include alarm cancellations, after-hours emergency service
• Provided data entry service to customers and dealers in correcting, adding, and changing account information
• Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.

• Monitored emergency alarms in a 24/7 call center environment while communicating with subscribers and clients to relay information and collect data
• Questioned callers to determine their locations, and the nature of their problems to determine the type of response needed
• Recorded details of calls, dispatches, and messages
• Maintain access to, and security of, highly sensitive materials
• Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service
• Tested and adjusted communication and alarm systems, and report malfunctions to maintenance units

• Determined the response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
• Tested communication and alarm systems, and report malfunctions to maintenance units
• Questioned callers to determine their locations, and the nature of their problems to determine the type of response needed
• Scanned status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch
• Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups
• Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service
• Monitored alarm systems to detect emergencies such as fires and illegal entry into establishments
• Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
• Provided exceptional customer service by calmly addressing concerns from callers during stressful situations.