Darek Kretsinger
Bakersfield
Summary
Dynamic professional with proven effective leadership and business focus while growing customer relationships. Known for adaptability and fostering relationships, driving repeat business and employee retention. Skilled in both technical and interpersonal areas and ensuring seamless operations. Maintains focus and positive attitude in stressful situations and high-volume environments. Excelled in remote support and system monitoring, significantly improving system effectiveness and efficiency.
Overview
8
8
years of professional experience
Work History
Manager Assistant
Hungry Hunter
09.2022 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations highlighting strengths and growth opportunities with employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Server
Hungry Hunter Steakhouse
09.2016 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain reputation.
- Generated repeat business through exceptional customer service.
IT Service Desk Analyst
California State University Bakersfield
01.2022 - 01.2023
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security risks and protect data.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs remotely and in person.
Education
BBA - Business Administration/Marketing
Southern New Hampshire University
Hooksett, NH12-2024
Skills
- Staff education, training, and evaluation
- Marketing collaboration and strategy
- Sales monitoring
- Financial/Accounting
- Data analysis
- IT system monitoring and remote support
- Software application support
- Adaptability and flexibility
Additional Information
References and additional information provided upon request.
Timeline
Manager Assistant
Hungry Hunter
09.2022 - Current
IT Service Desk Analyst
California State University Bakersfield
01.2022 - 01.2023
Server
Hungry Hunter Steakhouse
09.2016 - Current
BBA - Business Administration/Marketing
Southern New Hampshire University
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