DAREEN LATIGAY
Vancouver
Summary
With a strong work ethic and a commitment to providing exceptional care, I bring energy, drive, and professionalism to my role in supporting children and the elderly. Thriving in diverse and fast-paced environments, I consistently take initiative and apply critical thinking to ensure the highest level of service. Building positive relationships with clients from various sectors, including corporate, government, and health, is a priority for me.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Aide VI
Department of Public Works and Highways, Bukidnon 1st DEO Malaybalay City
12.2020 - Current
- Maintained filing systems and organized documents for easy retrieval.
- Received incoming calls, responded to inquiries from customers or clients, and directed calls accordingly.
Census Area Supervisor
Philippines Statistic Authority, Bukidnon
08.2020 - 09.2020
- Coordinated and supervised the activities of a team of census workers.
- Ensured compliance with census regulations, laws, and procedures.
Receptionist/Sales Representative
Al Mourjan Group of Companies, Qatar
02.2017 - 04.2019
- Monitor the incoming and outgoing payment
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Assistant Supervisor
Ubiquity Global Services, Inc.
01.2012 - 01.2017
- The Bancorp Bank (USA)
- Ensure high level of security to protect the bank’s policy and client’s identity for possible fraudulent activity
Technical Support Representative
Convergys Philippines, Inc.
01.2010 - 01.2012
- AT&T (USA)
- Assisted customers with installation of new hardware and software applications.
- Identified potential areas for improvement in existing products or services.
Email Support Specialist
Sutherland Global Service, Inc.
01.2008 - 01.2010
- Ebay (USA)
- Documented customer inquiries and resolutions in a ticketing system.
- Ensured compliance with company policies regarding security protocols.
Education
MGA - Government Administration
Valencia Colleges, Inc.
Valencia City, Bukidnon, PH03-2027
Caregiving NCII -
Valencia Colleges, Inc.
Valencia City, Bukidnon, PH 12-2024
Bachelor's Degree - Business Administration Major in Banking and Finance
Bukidnon State University
Malaybalay City, Bukidnon, PH04-2007
Skills
- Initiative, Time Management, Flexibility, Attention to Detail, Communication, Adaptability,, Multi-Tasking, Highly Organized, Dedicated with Positive Attitude, Critical Thinking, Customer and Client Relations, Complex Problem-Solving, Care Quality Assessments, Patient and Family Support, Team Work and Collaboration, Excellent Written, Oral, and Interpersonal Communication Skills
Certification
- 2-Day Basic Life Support Training (Philippines), August 2024 Valencia Colleges, Inc.
- Caregiver Practitioner (Philippines),120 hours On-the-Job Training July 2024 Valencia Medical Hospital
- Seminar on Integrating Gender Responsiveness in Effective Written and Oral Communication(Philippines) March 2022
- Basic Baking Cakes and Icings (Philippines) TESDA Accredited 2019
Timeline
Administrative Aide VI
Department of Public Works and Highways, Bukidnon 1st DEO Malaybalay City
12.2020 - Current
Census Area Supervisor
Philippines Statistic Authority, Bukidnon
08.2020 - 09.2020
Receptionist/Sales Representative
Al Mourjan Group of Companies, Qatar
02.2017 - 04.2019
Assistant Supervisor
Ubiquity Global Services, Inc.
01.2012 - 01.2017
Technical Support Representative
Convergys Philippines, Inc.
01.2010 - 01.2012
Email Support Specialist
Sutherland Global Service, Inc.
01.2008 - 01.2010
- 2-Day Basic Life Support Training (Philippines), August 2024 Valencia Colleges, Inc.
- Caregiver Practitioner (Philippines),120 hours On-the-Job Training July 2024 Valencia Medical Hospital
- Seminar on Integrating Gender Responsiveness in Effective Written and Oral Communication(Philippines) March 2022
- Basic Baking Cakes and Icings (Philippines) TESDA Accredited 2019
MGA - Government Administration
Valencia Colleges, Inc.
Caregiving NCII -
Valencia Colleges, Inc.
Bachelor's Degree - Business Administration Major in Banking and Finance
Bukidnon State University
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