Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DARCY SCULLION

Camrose,AB

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

10
10
years of professional experience

Work History

Service Manager

Midas Auto Service
01.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Territory Manager

DT Tire
05.2023 - 01.2024
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.

Store Manager

Tires Unlimited Victoria
05.2015 - 05.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Education

Lambrick Park Secondary
Victoria, BC
06-2018

Skills

  • Strategic Team Guidance
  • Proficient Task Management
  • Analytical Problem-Solving
  • Documentation Development
  • Customer Experience Management
  • Workforce Skill Enhancement
  • Effective Conflict Management
  • Task Organization
  • Active Directory Management
  • Human Resources

Languages

English
Native or Bilingual

Timeline

Service Manager

Midas Auto Service
01.2024 - Current

Territory Manager

DT Tire
05.2023 - 01.2024

Store Manager

Tires Unlimited Victoria
05.2015 - 05.2023

Lambrick Park Secondary

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DARCY SCULLION