DARCY SCULLION

Camrose,AB

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

years of professional experience

Work History

Service Manager

Midas Auto Service

01.2024 - Current

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Analyzed service reports to identify areas of improvement.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Increased overall revenue by upselling additional services and products during routine maintenance visits.

Territory Manager

DT Tire

05.2023 - 01.2024

Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Established successful account relationships by building rapport and maintaining consistent communication.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.

Store Manager

Tires Unlimited Victoria

05.2015 - 05.2023

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Education

Lambrick Park Secondary

Victoria, BC

06-2018

Skills

Strategic Team Guidance
Proficient Task Management
Analytical Problem-Solving
Documentation Development
Customer Experience Management

Workforce Skill Enhancement
Effective Conflict Management
Task Organization
Active Directory Management
Human Resources

Languages

English

Native or Bilingual

Timeline