Dynamic retail professional with more than 20 years of combined experience in retail store operations. Looking to move in to a warehouse setting. Skilled in visual merchandising, employee training, and maintaining high standards of customer service. Committed to fostering a collaborative team environment that supports business objectives and enhances customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Petsmart Canada
Abbotsford, British Columbia
04.2018 - 04.2025
Assisted in daily store operations and maintained inventory levels.
Coordinated staff schedules and ensured adequate coverage during shifts.
Trained new employees on store policies and procedures effectively.
Maintained cleanliness and organization of store displays and backroom areas.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Ensured compliance with all safety regulations throughout the store premises.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
various management titles
Petsmart Canada
Abbotsford, British Columbia
06.2014 - 04.2018
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Education
Templeton Senior Secondary
Vancouver
Skills
Inventory management
Visual merchandising
Cash handling
Employee training
Staff scheduling and payroll
Customer relationship management
Ofa level 1 certified (willing to achieve higher certifiction)
10 years of sit-down counterbalance forklift experience