Darcy McInnes
Coquitlam,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Sales Representative
Glenwood Labels
02.2020 - 11.2023
- Documenting your sales activities and interactions in our CRM & Email system.
- Generating comprehensive sales activity reports that highlight key insights and performance metrics.
- Submitting these reports to management on a regular basis.
- Conduct sales calls and enter customer orders
- Manage accounts within assigned territory
- Develop and maintain positive customer relationships
- Work with fellow team members to develop sales strategies
- Use various Microsoft Programs including Outlook, Excel and Word
Sale Representative
Lekker Food Distributors
11.2014 - 01.2020
- Conduct sales calls and enter customer orders
- Introduce and promote new products
- Obtain product knowledge from an extensive catalogue
- Manage accounts within assigned territory
- Develop and maintain positive customer relationships
- Travel within sales territory to meet customers and increase sales
- Work with fellow team members to develop sales strategies
- Maintain and update call sheets on a weekly basis
- Build various product displays, as well as maintain shelf standards through merchandising of goods
- Use various Microsoft Programs including Outlook, Excel and Word
- Track and record all sales calls and visits
Assistant Grocery Manager
Thrifty Foods
10.2012 - 10.2014
- Merchandising and building grocery displays to increase sales and profits
- Writing orders to replenish stock on shelves
- Delegating tasks to employees and following up to ensure tasks have been completed
- Coaching and mentoring staff to increase productivity and efficiency
- Conducting performance reviews and providing feedback to employees for career development
- Providing a high level of customer service to ensure customer satisfaction and ensuring other employees are doing the same
- Creating and maintaining strong relationships with co-workers, sales reps and customers
Grocery Supervisor and Display Clerk
Thrifty Foods
07.2008 - 09.2012
- Building displays and merchandising grocery items including seasonal items to increase sales and profits
- Writing orders, stocking shelves, delegating tasks to a group of employees, completing planograms
- Mentoring and supervising staff to increase productivity
Education
High School Diploma -
HD Stafford Secondary
Langley, BC06.2001
Skills
- Thorough in all account paperwork and recordkeeping
- Remarkable sales experience in food and beverage industry
- Ability to regularly call on existing and potential customers
- Solid verbal and written communication skills
- Capable of working independently or with a group of other Food Sales Representatives
- Ability to manage pricing and credit term compliance
- Excellent salesmanship and ability to close a deal
Languages
English
Native or Bilingual
Timeline
Sales Representative
Glenwood Labels
02.2020 - 11.2023
Sale Representative
Lekker Food Distributors
11.2014 - 01.2020
Assistant Grocery Manager
Thrifty Foods
10.2012 - 10.2014
Grocery Supervisor and Display Clerk
Thrifty Foods
07.2008 - 09.2012
High School Diploma -
HD Stafford Secondary
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