Darcy Bukeyeneza
Whitby,ON
Summary
Experienced in cultivating strong relationships with clients and mortgage brokers across Ontario, Quebec, and nationwide. Thrives in collaborative team environments to mitigate risk and optimize organizational efficiency.
Overview
6
6
years of professional experience
Work History
Bilingual Fulfillment Analyst
First National
11.2023 - Current
- Review documents including title insurance , commitment letter, CMHC COI,Appraisals and interim report for accuracy
- Working with high-net-worth clients on unique and complex real estate investments
- Liaise with solicitors to confirm all requirements are met for client fund disbursement
Bilingual Tax Administrator
First National
02.2022 - 11.2023
- Respond to high volume emails from clients and mortgage brokers within established turn around times
- Interact with mortgage brokers to collect required documentation in order to remit taxes for clients
- Build and maintain positive relationships with external partners such as the City and mortgage brokers
Bilingual Customer Care Representative
Concentrix
01.2020 - 02.2022
- Maintain positive relationships with clients while handling up to 100 ongoing files.
- Document key details on clients concerns so the team can determine how we can best assist them
Sales Associate
East Liberty Marketing
05.2019 - 12.2019
- Conduct daily outreach to up to 80 people to drive awareness and fundraising initiatives for CAMH and Plan International.
Education
Science Diploma -
New Life School
01.2017
Skills
- Building and maintaining positive relationships
- Data analysis
- Exceptional Customer service
- Excellent People Skills
- Problem-solving
Languages
English
Full Professional
Timeline
Bilingual Fulfillment Analyst
First National
11.2023 - Current
Bilingual Tax Administrator
First National
02.2022 - 11.2023
Bilingual Customer Care Representative
Concentrix
01.2020 - 02.2022
Sales Associate
East Liberty Marketing
05.2019 - 12.2019
Science Diploma -
New Life School
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