DARCY BUKEYENEZA
Oshawa,ON
Summary
Independent customer care representative possessing excellent command of French and English and exceptional business writing skills. Manages client calls, performs data entry and provides general and clerical support. Committed to building loyal client base and improving overall efficiency of organization.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Bilingual Customer Care Representative
Concentrix
Oshawa, ON
01.2020 - Current
- Offer friendly and efficient service to customers, handle challenging situations with ease.
- Complete paperwork, recognizing discrepancies and promptly addressing for resolution
- Provide customers with updates on their files through emails and phone calls
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Handle up to 100 open case files and making sure each file has a solution before closing it.
Sales Associate
East Liberty Marketing
06.2019 - 10.2019
- Effectively engaged with 80-100 people daily to raise awareness for the financial need of a local recourse (for campaigns like CAMH, Plan international,I am a girl).
- Properly documented confidential information in order to facilitate donations.
- Consistently worked to stay informed about the center's services and resources to answer any questions that community members may have.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Science Diploma -
New Life School
01.2015 - 01.2017
International School of Bujumbura
01.2011 - 01.2015
Skills
Sales training
Timeline
Bilingual Customer Care Representative
Concentrix
01.2020 - Current
Sales Associate
East Liberty Marketing
06.2019 - 10.2019
Science Diploma -
New Life School
01.2015 - 01.2017
International School of Bujumbura
01.2011 - 01.2015
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