Darci D Kennedy
Lakeside,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Office and Accounting Professional
Temporary Services
08.2005 - 12.2009
- Administrative; accounting and general office support for clients with short term or project based needs, utilizing a broad range of skills and experience to deliver immediate productivity.
- Partnered with leading accounting and office support staffing firms including Kelly Services, Inc; Robert Half International, Inc; Accountemps, Inc; Molly Brown, Inc; Terra, Inc.
- Mid-year Accounting software conversion for Homechick Stoneworks, Inc. including; system installation, setup, database conversion, parallel testing and post production verification.
- Full charge bookkeeping for Steelhead Construction, Inc. including; job costing, bank reconciliation, preparation and filing of tax returns, accounts payable, accounts receivable, payroll, collections, managing project schedules and proposals.
- Established and implemented an automated Inventory control system for Effects Salon, creating an import/export bridge to allow the seamless transfer of data for Accounts Payable, sales reconciliation and record keeping.
- Implementation and database management for Keybank, Inc including; employee time and attendance detail, employee earnings records, new hire reporting, garnishment processing.
West Coast PC Technical Support Manager
Automatic Data Processing, Incorporated
11.2004 - 08.2005
- Provide leadership to Support Specialists teams in 3 West Coast locations supporting a client base of 3500+.
- Update and upgrade project and resource management.
- Development of department processes and procedures.
- Project management for product/service rollouts to client base.
- Ensured standards for service levels were met or exceeded.
Payroll Manager
Automatic Data Processing, Incorporated
05.2002 - 08.2003
- Successfully implemented a full service, outsourced payroll for 12,000, including Expatriate and Foreign employees.
- Established and managed the team of Payroll Specialists; Technical Support Specialist and Supervisor.
- Developed and administered policies to ensure compliance with Corporate and Statutory requirements.
- Maintained Executive level relationship with the client, as well as working with front line client contacts.
National Accounts Implementation Consultant
Automatic Data Processing, Incorporated
08.1999 - 07.2001
- Utilized an organized implementation methodology, which includes; Analysis and Design, Product Configuration, Conversion, Live Production and Follow-up Support.
- Provided consulting services on all aspects of payroll administration, encompassing areas such as: production efficiency, auditing, record retention and payment distribution.
- Consistently maintained Quality Survey score in the National Accounts top 10.
- Consistently maintained productivity of 85% or above.
- Developed creative solutions to client needs through the non-traditional use of systems, programs and products.
Client Services Manager
Automatic Data Processing, Incorporated
08.1996 - 08.1999
- Managed the staff and workflow functions of the Client Service Representatives, Major/National Account Representatives, Technical Support Specialists, Teledata Representatives, Overflow Operators, and Administrative Assistants.
- Established processes and procedures to deliver a consistently high quality of service.
- Improved Regional Quality Survey scores by 11 points over 3 year period.
- Raised Client Services Quality Survey ranking from the bottom 3rd nationally to the top 3rd nationally within 3 year period.
- Consistently operated all departments under budget.
- Achieved 0 associate turn-over two out of three fiscal years.
Technical Support Specialist
Automatic Data Processing, Incorporated
08.1995 - 08.1996
- Provided system and software support for Major Account Client Service team.
- Supervised team representatives; monitored daily service standards; managed various departmental projects.
- Was selected and served as Subject Matter Expert for a major regional rollout, including project management, new procedure development and training of all regional personnel.
Senior Client Trainer
Automatic Data Processing, Incorporated
10.1993 - 08.1995
- Developed and delivered client training classes to include all ADP payroll and Human Resource products.
- Developed and delivered the HR Partner Personnel class that was subsequently adopted as the corporate model.
- Managed class and trainer scheduling for region utilizing Registrar.
Senior Major/National Account Representative
Automatic Data Processing, Incorporated
10.1992 - 09.1993
- Provided service support to ADP’s Major/National client base.
- Provided software support and payroll instruction to client base.
- Maintained client relationships through onsite visits.
Client Account Representative
Automatic Data Processing, Incorporated
08.1989 - 10.1990
- Provided service support to ADP’s Major/National client base.
- Provided software support and payroll instruction to client base.
- Maintained client relationships through onsite visits.
Skills
- Attention to detail
- Ability to multi-task
- Strong technical skills
- Outside the box thinker
- Customer service oriented
- Excellent communication skills
Qualifications
Dynamic, accomplished Administration, Finance and Technology specialist with exceptional Customer Service skills. Proven success managing multi-level roles in a wide range of industries including; IT, Retail, Non-Profit, Construction, Service and Government. Demonstrated capabilities in: Office Administration, Customer Service, Database Management, Accounts Payable, Accounts Receivable, Payroll, General Ledger, Tax Filing, Technical Support, Data Conversion. Accounting software expertise spans Enterprise, industry specific and generic accounting systems including; Great Plains, Peachtree, Lawson, Sage, MAS90/MAS200, SAP and QuickBooks. Affiliations include serving as an elected board member of the American Payroll Association; Government Liaison for the San Antonio Chapter, and as an invited instructor at San Antonio Community College in their Accounting degree program.
Timeline
Office and Accounting Professional
Temporary Services
08.2005 - 12.2009
West Coast PC Technical Support Manager
Automatic Data Processing, Incorporated
11.2004 - 08.2005
Payroll Manager
Automatic Data Processing, Incorporated
05.2002 - 08.2003
National Accounts Implementation Consultant
Automatic Data Processing, Incorporated
08.1999 - 07.2001
Client Services Manager
Automatic Data Processing, Incorporated
08.1996 - 08.1999
Technical Support Specialist
Automatic Data Processing, Incorporated
08.1995 - 08.1996
Senior Client Trainer
Automatic Data Processing, Incorporated
10.1993 - 08.1995
Senior Major/National Account Representative
Automatic Data Processing, Incorporated
10.1992 - 09.1993
Client Account Representative
Automatic Data Processing, Incorporated
08.1989 - 10.1990