DARASHPREET SINGH
Toronto,Canada
Summary
Results-driven manager with extensive experience at Pioneer On The Run, specializing in team leadership and performance optimization. Expertise in data analysis led to the implementation of strategies that improved customer satisfaction and operational efficiency. Focused on employee development, fostering a culture of excellence through targeted training and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Pioneer On The Run
Toronto, ON
01.2020 - Current
- Assigned tasks to associates based on skill levels to enhance team performance.
- Provided exceptional customer service to resolve issues and ensure satisfaction.
- Conducted performance reviews for team members to support professional development.
- Ensured compliance with store requirements and maintained safety standards for staff and customers.
- Analyzed customer feedback data to create action plans for service improvement.
- Collaborated with team members to meet project objectives and deadlines effectively.
- Evaluated store scorecard metrics weekly and monthly to identify areas for improvement. Implemented strategies to improve performance in sectors with lower scores.
FIELD SERVICE TECHNICIAN
Bell Technical Solutions
04.2019 - Current
- Executed installation, maintenance, and repair of fiber and copper telecommunications equipment.
- Achieved 100% customer satisfaction through exceptional service and support.
- Utilized digital multimeters, smartphones, and PCs for troubleshooting complex telecommunications systems.
- Collaborated with field technicians to enhance operational efficiency.
- Adhered to company health and safety regulations during all operations.
- Adapted to various weather conditions while performing installations at heights.
- Mentored new employees on processes, workflow, and safety procedures.
- Reviewed completed jobs to minimize customer callbacks and equipment failures.
CASHIER
Pioneer Energy
05.2017 - 04.2019
- Maintained professional and friendly customer interactions to enhance overall experience.
- Greeted customers promptly, offering assistance to maximize buying opportunities.
- Accurately performed all position responsibilities within established timelines.
- Surpassed item-per-hour and scanning goals by processing hundreds of transactions daily while balancing drawer at shift end.
- Kept informed of weekly ads, promotional specials, and other current offers.
- Enhanced communication quality by resolving customer queries efficiently.
- Utilized computer software for computing, recording transactions, and calculating totals.
- Monitored inventory levels at the station to ensure availability.
ELECTRONIC TECHNICIAN
Pribusin Inc.
05.2018 - 12.2018
- Performing soldering tasks on PCB boards - hole mounting and surface mounting
- Creating various types of PCBs for various electronic equipment
- Efficiently worked with power tools for various equipment repairing purposes
- Worked with other staff for various group assembling projects
- Assembling and wiring different kinds of circuits from reading the schematics
- Always followed proper safety measures and kept the environment safe for everyone working in the firm
- Repaired and maintained electronic systems that involved working with electricity
- Applied ethical engineering practices to demonstrate professional, social and moral responsibility
Education
Siemens Certified Mechatronic System Assistant - Level 1
Siemens
Toronto, ON01.2018
Electronic Engineering - Diploma
Seneca College
Toronto, ON01.2018
Skills
- Customer satisfaction rate
- Team building and leadership
- Employee training and development
- Performance management strategies
- Data analysis and reporting
- Customer service excellence
- Project management methodologies
- Effective communication skills
- Time management techniques
- Work hard and never give up
- Safety regulations
Languages
English
Full Professional
Accomplishments
- IN ANNUAL EMPLOYEE REPORT GOT 100% FOR DELIVERING BEST CUSTOMER SERVICE.
Certification
- Valid AZ Licence
Timeline
Manager
Pioneer On The Run
01.2020 - Current
FIELD SERVICE TECHNICIAN
Bell Technical Solutions
04.2019 - Current
ELECTRONIC TECHNICIAN
Pribusin Inc.
05.2018 - 12.2018
CASHIER
Pioneer Energy
05.2017 - 04.2019
Siemens Certified Mechatronic System Assistant - Level 1
Siemens
Electronic Engineering - Diploma
Seneca College
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