Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Curling, Golf, Photography
Timeline
Generic
Darah Blandford

Darah Blandford

Cold Lake,AB

Summary

I am a motivational individual who excels in team building, culture-improving and performance-increasing initiatives. I am organized, dependable and practice a "we" first mentality when it comes to staff and community relations. I employ an example-based instruction style to build trust as a hands-on leader. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. I believe in open, constructive communication between staff and team to set clear goals and build vision of excellence.

Overview

16
16
years of professional experience

Work History

Administration

Cold Lake Seniors Lodge
02.2016 - Current
  • Increased resident and family satisfaction by providing timely, professional and compassionate responses to inquiries.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Consulted with Manager and department team leads to identify processes requiring improvement to support growth and success.
  • Prepared monthly employee work schedules to meet operational needs and adhere to staffing budgets as well as Union guidelines.
  • Promoted a positive work environment through proactive conflict resolution tactics during interpersonal disputes among employees and residents.
  • Developed strategies to streamline and improve office procedures.
  • Completed forms, reports, logs, and communicated clearly to supervisory staff at cross over.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both residents, families and Lodge staff.
  • Handled resident complaints promptly and appropriately, calling in maintenance, and other support services as required.

Coach USA National Team (Curling)

USA Curling Association
08.2019 - 02.2021
  • Collaborated with other coaches and support staff to create and execute game plans and off ice training.
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.

Administration Assistant

Canadian Natural Resources
05.2013 - 08.2014
  • Chosen as administrator to go on location to a manage accounts and all administration for a special project. (Flow to surface). I had daily communication with Alberta Energy Regulators, contractors, CNRL superintendent, as well as many other on site employees to ensure safe, efficient project completion.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Managed multiple priorities effectively, balancing competing demands to meet deadlines without compromising quality.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Ensured accurate expense allocation by meticulously coding invoices according to general ledger accounts based on project assignments or departments involved.

Criminal Lawyer Assistant

Grey Munday Wowk
02.2013 - 05.2013
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Completed electronic filings, initiated billing statements, and managed administrative matters.
  • Managed high-volume workload while maintaining strict attention to detail on every task.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations.
  • Built strong relationships with clients by maintaining open communication lines and demonstrating empathy during challenging situations.

Client Service Manager

DWM Securities
03.2008 - 02.2013
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Collaborated with team members on projects aimed at improving overall firm performance, sharing insights gained from daily interactions with clients.
  • Facilitated new client onboarding process and investment account setup.
  • Maintained strict confidentiality with sensitive client data while adhering to industry regulations and standards.
  • Developed strong relationships with clients through strong communications and personalized attention to their financial needs.

Education

ACWS & Outreach Centre
05.2024

NCCP
01.2023

LLQP Insurance License
12.2011

Grade 12 Diploma -

Smithers Secondary School
06.2002

Skills

  • Public Relations proficiency
  • Strong Interpersonal and Cross-Functional Communication with a passion for people
  • Motivational leadership abilities
  • Administration, Payroll and Accounting Knowledge
  • Decision-making capabilities
  • Collaboration and Teamwork
  • Compassionate and Patient
  • Relationship Building
  • Documentation and Recordkeeping
  • Dependable and Responsible
  • Flexible and Adaptable

Volunteer Experience

2006-2009 - Auxiliary RCMP

During my time with the RCMP I was partnered with various members to service the community. I was responsible to help gather information, dealing with public complaints, ensuring community's safety, enforcing law. I gained valuable skills in communication with people of all ages and walks of life. I was able to help in situations where victim services was some time away and a victim was in need. Learning to be compassionate yet professional in my role with the RCMP was the best skill i learned and have been able to carry that with me. 


2007-2009 Youth RCMP group - The Stetsons and Spurs

I worked with an RCMP member helping youth understand concepts of the RCMP, Teaching new principles each week. We had many students go on to become regular RCMP members. 

Languages

English
Native or Bilingual

Curling, Golf, Photography

I have curled for 32 years, over this time I have had many failures which I like to call opportunities. Each opportunity I have endured fed the hunger to get better and explore the areas I was falling short. While competitors were focusing on what they were excelling at, I was dissecting my game and looking for the extra inch. Curling has taught me that the only way to get better at anything is to constantly learn, grow and most importantly implement. In 2007 I stepped out of the box to find something to take my game to the next level, I started coaching! Each person or country I have coached since has taught me something unique about life, leadership, communication, and sport.


In the past 5 years I have found  joy through the lens of a Canon camera. It has changed the way I look at the most mundane things. Reminding myself that no matter what you are looking at or how bad something seems there is always a way to find joy. 

Timeline

Coach USA National Team (Curling)

USA Curling Association
08.2019 - 02.2021

Administration

Cold Lake Seniors Lodge
02.2016 - Current

Administration Assistant

Canadian Natural Resources
05.2013 - 08.2014

Criminal Lawyer Assistant

Grey Munday Wowk
02.2013 - 05.2013

Client Service Manager

DWM Securities
03.2008 - 02.2013

ACWS & Outreach Centre

NCCP

LLQP Insurance License

Grade 12 Diploma -

Smithers Secondary School
Darah Blandford