Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darab Durrani

Toronto,ON

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Supervisor

Tim Hortons
08.2023 - Current
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Customer Service Assistant

Durrani Global Traders
Brampton, ON
06.2020 - 10.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Suggested products and services to clients based on individual needs to drive consistent sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Responded to customer questions about products and services.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Informed customers of sales and promotions.

Education

Bachelor of Arts - Criminology

University of Toronto
Toronto, ON

High School Diploma -

City Adult Learning Centre
Toronto, ON
06.2020

Skills

  • Call Center Operations
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Teamwork and Collaboration
  • Computer Skills
  • Time Management
  • MS Office Proficiency
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Team-Oriented and Cooperative
  • Strong Analytical and Problem Solving Skills

Languages

English
Full Professional
Urdu
Native/ Bilingual
Persian
Native/ Bilingual
Hindi
Full Professional

Timeline

Supervisor

Tim Hortons
08.2023 - Current

Customer Service Assistant

Durrani Global Traders
06.2020 - 10.2021

Bachelor of Arts - Criminology

University of Toronto

High School Diploma -

City Adult Learning Centre

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Darab Durrani