Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dara Skelcher

Stittsville

Summary

Professional sales support specialist equipped to optimize customer satisfaction and streamline processes. Adept at team collaboration, problem-solving, and adjusting to evolving business needs. Strong skills in CRM software, communication, and multitasking. Known for reliability and results-driven approach.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sales Support Specialist

Mid-Range Computer Group Inc. (Acquired by Service Express)
03.2010 - 07.2025
  • Managed partner and client funding requests and submissions, ensuring compliance with internal and external guidelines.
  • Administered Salesforce and Oracle CRM systems, maintaining accurate data entry, tracking, and reporting for sales, campaigns, and financial processes.
  • Created dashboards and reports in Excel to monitor campaign performance, budgets, and operational efficiency; utilized formulas and pivot tables for detailed analysis.
  • Built custom workflows, pages, and fields to streamline processes and improve reporting accuracy.
  • Collaborated with executives and cross-functional teams to gather documentation, resolve inquiries, and meet deadlines.
  • Implemented process improvements that reduced manual work, enhanced data integrity, and improved reporting consistency.
  • Trained team members on CRM tools and best practices, improving efficiency across departments.

Accounts Receivable Coordinator

Ricoh Document Management
10.2004 - 02.2010
  • Provided daily administrative and operational support to sales executives, leadership, and cross-functional teams, ensuring efficient workflows and timely completion of business unit priorities.
  • Administered and maintained CRM systems (Salesforce, Oracle), entering, tracking, and validating data to ensure accuracy for forecasting, billing, and reporting.
  • Coordinated preparation of proposals, contracts, and HR-related documentation, securing signatures and maintaining accurate electronic and physical records.
  • Carried out quality control of data entry, ensuring accuracy in expense tracking, service billing, procurement, and budget monitoring.
  • Organized and prepared meeting agendas, recorded minutes, and distributed follow-up documentation to stakeholders.
  • Drafted and managed purchase orders for office supplies, equipment, and service contracts while maintaining vendor relationships.
  • Supported executive leadership with calendar management, inbox prioritization, and scheduling, enabling increased client-facing productivity.

Education

No Degree - Advanced Excel

Advanced Excel: Formulas And Functions
LinkedIn Learning

No Degree - Time Management

Time Management Fundamentals
LinkedIn Learning

No Degree -

Seneca College of Applied Arts And Technology
Newmarket

GED -

Sutton District High School

Skills

  • Partner and vendor relationship coordination
  • Budget tracking and financial reconciliation
  • Advanced Excel: formulas, pivot tables, reporting
  • CRM and partner portal management (Salesforce, Oracle CRM, etc)
  • Document management and audit preparation
  • Process improvement and workflow optimization

Certification

  • LinkedIn Learning – Advanced Excel: Formulas & Functions
  • LinkedIn Learning – Time Management Fundamentals
  • Seneca College – Accounting Basics

Timeline

Sales Support Specialist

Mid-Range Computer Group Inc. (Acquired by Service Express)
03.2010 - 07.2025

Accounts Receivable Coordinator

Ricoh Document Management
10.2004 - 02.2010

No Degree - Advanced Excel

Advanced Excel: Formulas And Functions

No Degree - Time Management

Time Management Fundamentals

No Degree -

Seneca College of Applied Arts And Technology

GED -

Sutton District High School
Dara Skelcher