Dara Skelcher
Stittsville
Summary
Professional sales support specialist equipped to optimize customer satisfaction and streamline processes. Adept at team collaboration, problem-solving, and adjusting to evolving business needs. Strong skills in CRM software, communication, and multitasking. Known for reliability and results-driven approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Mid-Range Computer Group Inc. (Acquired by Service Express)
03.2010 - 07.2025
- Managed partner and client funding requests and submissions, ensuring compliance with internal and external guidelines.
- Administered Salesforce and Oracle CRM systems, maintaining accurate data entry, tracking, and reporting for sales, campaigns, and financial processes.
- Created dashboards and reports in Excel to monitor campaign performance, budgets, and operational efficiency; utilized formulas and pivot tables for detailed analysis.
- Built custom workflows, pages, and fields to streamline processes and improve reporting accuracy.
- Collaborated with executives and cross-functional teams to gather documentation, resolve inquiries, and meet deadlines.
- Implemented process improvements that reduced manual work, enhanced data integrity, and improved reporting consistency.
- Trained team members on CRM tools and best practices, improving efficiency across departments.
Accounts Receivable Coordinator
Ricoh Document Management
10.2004 - 02.2010
- Provided daily administrative and operational support to sales executives, leadership, and cross-functional teams, ensuring efficient workflows and timely completion of business unit priorities.
- Administered and maintained CRM systems (Salesforce, Oracle), entering, tracking, and validating data to ensure accuracy for forecasting, billing, and reporting.
- Coordinated preparation of proposals, contracts, and HR-related documentation, securing signatures and maintaining accurate electronic and physical records.
- Carried out quality control of data entry, ensuring accuracy in expense tracking, service billing, procurement, and budget monitoring.
- Organized and prepared meeting agendas, recorded minutes, and distributed follow-up documentation to stakeholders.
- Drafted and managed purchase orders for office supplies, equipment, and service contracts while maintaining vendor relationships.
- Supported executive leadership with calendar management, inbox prioritization, and scheduling, enabling increased client-facing productivity.
Education
No Degree - Advanced Excel
Advanced Excel: Formulas And Functions
LinkedIn LearningNo Degree - Time Management
Time Management Fundamentals
LinkedIn LearningNo Degree -
Seneca College of Applied Arts And Technology
NewmarketGED -
Sutton District High School
Skills
- Partner and vendor relationship coordination
- Budget tracking and financial reconciliation
- Advanced Excel: formulas, pivot tables, reporting
- CRM and partner portal management (Salesforce, Oracle CRM, etc)
- Document management and audit preparation
- Process improvement and workflow optimization
Certification
- LinkedIn Learning – Advanced Excel: Formulas & Functions
- LinkedIn Learning – Time Management Fundamentals
- Seneca College – Accounting Basics
Timeline
Sales Support Specialist
Mid-Range Computer Group Inc. (Acquired by Service Express)
03.2010 - 07.2025
Accounts Receivable Coordinator
Ricoh Document Management
10.2004 - 02.2010
No Degree - Advanced Excel
Advanced Excel: Formulas And Functions
No Degree - Time Management
Time Management Fundamentals
No Degree -
Seneca College of Applied Arts And Technology
GED -
Sutton District High School