Professional sales support specialist equipped to optimize customer satisfaction and streamline processes. Adept at team collaboration, problem-solving, and adjusting to evolving business needs. Strong skills in CRM software, communication, and multitasking. Known for reliability and results-driven approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Mid-Range Computer Group Inc. (Acquired by Service Express)
03.2010 - 07.2025
Managed partner and client funding requests and submissions, ensuring compliance with internal and external guidelines.
Administered Salesforce and Oracle CRM systems, maintaining accurate data entry, tracking, and reporting for sales, campaigns, and financial processes.
Created dashboards and reports in Excel to monitor campaign performance, budgets, and operational efficiency; utilized formulas and pivot tables for detailed analysis.
Built custom workflows, pages, and fields to streamline processes and improve reporting accuracy.
Collaborated with executives and cross-functional teams to gather documentation, resolve inquiries, and meet deadlines.
Implemented process improvements that reduced manual work, enhanced data integrity, and improved reporting consistency.
Trained team members on CRM tools and best practices, improving efficiency across departments.
Accounts Receivable Coordinator
Ricoh Document Management
10.2004 - 02.2010
Provided daily administrative and operational support to sales executives, leadership, and cross-functional teams, ensuring efficient workflows and timely completion of business unit priorities.
Administered and maintained CRM systems (Salesforce, Oracle), entering, tracking, and validating data to ensure accuracy for forecasting, billing, and reporting.
Coordinated preparation of proposals, contracts, and HR-related documentation, securing signatures and maintaining accurate electronic and physical records.
Carried out quality control of data entry, ensuring accuracy in expense tracking, service billing, procurement, and budget monitoring.
Organized and prepared meeting agendas, recorded minutes, and distributed follow-up documentation to stakeholders.
Drafted and managed purchase orders for office supplies, equipment, and service contracts while maintaining vendor relationships.
Supported executive leadership with calendar management, inbox prioritization, and scheduling, enabling increased client-facing productivity.
Education
No Degree - Advanced Excel
Advanced Excel: Formulas And Functions
LinkedIn Learning
No Degree - Time Management
Time Management Fundamentals
LinkedIn Learning
No Degree -
Seneca College of Applied Arts And Technology
Newmarket
GED -
Sutton District High School
Skills
Partner and vendor relationship coordination
Budget tracking and financial reconciliation
Advanced Excel: formulas, pivot tables, reporting
CRM and partner portal management (Salesforce, Oracle CRM, etc)