Summary
Overview
Work History
Education
Skills
Timeline
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Dara Shelley

Vacaville

Summary

Accomplished barista with 5 years of experience in the coffee and food service industry. Demonstrated expertise in beverage and food preparation, inventory management, staff training, and providing exceptional customer service. Maintains high standards of quality and cleanliness while effectively resolving customer concerns. Strives for excellence in drink and food presentation, customer connection, and team efficiency. Authorized to work in the US for any employer.

Overview

6
6
years of professional experience

Work History

Barista/Shift Supervisor

Journey Coffee
08.2024 - Current
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
  • Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
  • Handled cash transactions accurately while following company policies regarding cash handling procedures
  • Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar
  • Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
  • Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
  • Maintained cleanliness and sanitation of work areas, equipment, and utensils to ensure compliance with food safety regulations
  • Managed inventory levels by monitoring stock levels, rotating products, and notifying management of any shortages or discrepancies
  • Collaborated with team members to ensure smooth operation during peak hours
  • Followed proper food handling procedures to minimize waste and maintain freshness
  • Operated kitchen equipment such as grills, fryers, ovens, etc. in a safe manner
  • Prepared ingredients by washing, chopping, slicing vegetables or meats as required for each recipe
  • Communicated effectively with other staff members regarding menu items, special requests or dietary restrictions from customers
  • Assisted in the preparation and presentation of food for catering events, ensuring high quality and timely delivery

Barista/Cashier

Juice N Java
09.2021 - 01.2023
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Handled cash transactions accurately while following company policies regarding cash handling procedures
  • Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
  • Took part in a variety of community events such as face painting, art shows, and holiday gatherings, representing the company in a professional and engaging way
  • Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
  • Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
  • Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction

Barista/Cashier

Parker Lusseau Pastries Inc.
05.2019 - 04.2020
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Handled cash transactions accurately while following company policies regarding cash handling procedures
  • Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Assisted in the preparation and presentation of food for events and special orders, ensuring high quality and customer satisfaction

Education

Psychology

University of Colorado Colorado Springs
Colorado Springs, CO
04.2021

Criminology

Monterey Peninsula College
Pacific Grove, CA
11.2020

Skills

  • Barista experience (5 years)
  • Food safety (5 years)
  • Guest services
  • Food preparation (2 years)
  • Team management (1 year)
  • Retail sales (5 years)
  • Cashiering (5 years)
  • Shift management (1 year)
  • Customer service (5 years)
  • Cash handling (5 years)
  • Serving (1 year)
  • Leadership (1 year)
  • Coffee experience (5 years)
  • POS
  • Time management
  • Basic math
  • Sales
  • Supervising experience (1 year)
  • Kitchen experience (1 year)

Timeline

Barista/Shift Supervisor

Journey Coffee
08.2024 - Current

Barista/Cashier

Juice N Java
09.2021 - 01.2023

Barista/Cashier

Parker Lusseau Pastries Inc.
05.2019 - 04.2020

Psychology

University of Colorado Colorado Springs

Criminology

Monterey Peninsula College

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Dara Shelley