DARA O'SULLIVAN
San Francisco,CA
Summary
I am a dynamic and results-driven Sales Engineer with a robust background in project management and a specialization in Contact Center as a Service –CCaaS– solutions. At SABO HC, I leverage my knowledge in top CCaaS platforms like Zoom, Genesys Cloud, and Cognigy to deliver tailored solutions that meet the unique needs of our clients. My role involves conducting thorough needs assessments, developing comprehensive business requirements, and providing technical insights that drive operational efficiency and enhance customer interactions. Key skills I bring to the table include technical sales, solution selling, agile project management, customer journey optimization, and seamless system integration. I am passionate about using technology to transform customer service operations and am committed to helping businesses achieve their goals through innovative CCaaS solutions. Let's connect and discuss how we can work together to drive success in your customer engagement strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Engineer
SABOHC
02.2024 - Current
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Senior Project Manager and Solution Engineer
8x8 Sports
03.2020 - 04.2024
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Lead the development, implementation, and maintenance of the Ecommerce platform
- Demonstrated the custom Kit Builder software to customers
Telepresence Field Support Technician
EOS IT Management Solutions Ltd
10.2019 - 01.2020
- Technical support for Users at Facebook Campus in Fremont
- Support Senior Engineer Installing and commissioning Telepresence equipment
- Troubleshooting networking and connectivity issues
Sports Video Analyst
Avenir Sports
06.2019 - 09.2019
- Created and Deployed Student Certification Platform for UEFA Coaching Courses
- Operated as a Liaison for Hudl and Local Professional Sports Teams
Software Engineer
Genesys
06.2018 - 09.2018
- Wrote software for cloud-based communication solution
- Participated in scrum team responsible for reporting
- Helped refactor front end interface 'Agent Desktop'
Education
Bachelor's degree - Web Design and Engineering
Santa Clara University
12.2020
Degree -
Saint Joseph's Patrician College 'The Bish'
12.2015
Skills
- Zoom 3rd Party Integrations
- Customer Engagement Technical Sales
- Project Management
- Contact Center as a Service – CCaaS
- Sales
- Sports
- Front-end Coding
- Fashion Design
- Graphic Design
- User Experience – UX
- Shopify Plus
- Shopify
- Analytical Skills
- Sports Industry
- Athletic Performance
- Ruby
- JavaScript
- HTML
- Cascading Style Sheets – CSS
- Network Engineering
- C
- Dreamweaver
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- Sportscode
- Hudl
- Front-end Development
- Web Design
- Networking
- Communication
- Connectivity
- Web Development
- Telepresence
- Customer relationship management
- Software demonstration
Accomplishments
- Upsold new and advanced products and systems to increase sales by $200,000.
- Established new accounts to increase annual revenue, identifying potential customers and presenting product solutions.
- Resolved product issue through consumer testing.
Certification
ZTSA - Zoom Phone
ZSA - Zoom Phone
ZTSA - Zoom Contact Center
ZSA - Zoom Foundations
ZDA - Zoom Contact Center Deployment Fundamentals
Timeline
Sales Engineer
SABOHC
02.2024 - Current
Senior Project Manager and Solution Engineer
8x8 Sports
03.2020 - 04.2024
Telepresence Field Support Technician
EOS IT Management Solutions Ltd
10.2019 - 01.2020
Sports Video Analyst
Avenir Sports
06.2019 - 09.2019
Software Engineer
Genesys
06.2018 - 09.2018
Degree -
Saint Joseph's Patrician College 'The Bish'
Bachelor's degree - Web Design and Engineering
Santa Clara University
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