Dara Masocato
Saint John,NB
Summary
Adept in hospitality service expertise and exceptional customer service, I excel in high-pressure environments, as demonstrated at Irving Oil where I significantly enhanced customer loyalty. My proficiency in cash handling and ability to prioritize service have consistently resulted in outstanding guest experiences, showcasing my strong work ethic and multitasking capabilities.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Tipsy Tomato
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Irving Oil
08.2019 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Ale House
02.2023 - 09.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
Education
Arts
UNBSJ
Saint John, NB05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Hospitality service expertise
- Service prioritization
Timeline
Server/Bartender
Tipsy Tomato
03.2024 - Current
Server
Ale House
02.2023 - 09.2023
Customer Service Representative
Irving Oil
08.2019 - 02.2024
Arts
UNBSJ