Dara Cessia Perez Morales
Vancouver
Summary
Experienced and adaptable Guest Services Manager with over 7 years of success in the hospitality industry, including leadership roles in multi-property management and international cruise operations. Proven ability to manage high-volume guest interactions, hybrid residential-hotel buildings, and cross-functional teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Manager | Multi-Property Oversight | Hybrid Operations Specialist
Level Hotels and Furnished Suites Howe, Richards, Richmond and Port Moody
01.2023 - Current
- Oversee day-to-day operations across four properties, including two hybrid (residential + hotel) buildings.
- Manage rent collection, auditing, and compliance reporting for hybrid properties.
- Lead and schedule a cross-functional team including front desk, housekeeping, and maintenance staff.
- Resolve guest issues efficiently while ensuring service excellence and brand standards.
- Coordinate building services and facilities maintenance to maintain quality and safety.
- Adept at optimizing workflows, elevating guest satisfaction, and ensuring operational excellence across housekeeping and maintenance.
Senior Guest Services Officer
Royal Caribbean International – Various Ships
01.2018 - 01.2022
- Delivered front-line service to over 5,000 guests on high-volume cruise ships, ensuring guest satisfaction and issue resolution.
- Processed payments, handled cash, and upsold excursions, onboard services, and internet packages.
- Translated for international guests in English to bridge communication across diverse nationalities.
- Managed sensitive incidents including medical emergencies, security issues, and guest complaints.
- Logged and tracked lost and found items, and handled high-volume phone inquiries with professionalism.
- Liaised across departments to ensure timely resolutions and guest satisfaction.
Education
Bachelor's degree - Culinary Arts and Hospitality
Le Cordon Bleu, Universidad Anahuac Mexico
05.2016
Skills
- Multi-Property Guest Services Management
- Hybrid Property Operations (Residential Hotel)
- Rent Collection & Financial Auditing
- Team Scheduling & Labor Management
- Housekeeping & Maintenance Oversight
- SOP Implementation & Compliance
Certification
- ASL Basic Level - University of British Columbia
- First Aid Training
- Driver License
Timeline
Guest Services Manager | Multi-Property Oversight | Hybrid Operations Specialist
Level Hotels and Furnished Suites Howe, Richards, Richmond and Port Moody
01.2023 - Current
Senior Guest Services Officer
Royal Caribbean International – Various Ships
01.2018 - 01.2022
Bachelor's degree - Culinary Arts and Hospitality
Le Cordon Bleu, Universidad Anahuac Mexico