DAQUISHA JOHNSON
Whittier
Summary
Proven track record in enhancing customer satisfaction and streamlining packing processes, notably at IKEA. Excelled in customer service and packing slip verification, boosting repeat business through exceptional service and accuracy. Demonstrated ability to work flexibly, improving shipping efficiency by meticulously organizing and prioritizing tasks. Skilled in both interpersonal communication and detailed assembly, contributing significantly to workplace productivity and safety.
Overview
8
8
years of professional experience
Work History
Cashier
IKEA
03.2018 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Packing, Shipping, and Receiving Assembler
Get Fresh Produce
05.2016 - 01.2018
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Cashier
Dollar Tree Stores
03.2015 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Canyon Oaks High School
Monrovia06-2011
Skills
- Customer service
- Packing slip verification
- Computerized shipping
- Assembly and production
- Customer assistance
- Packing and shipping proficiency
- Packing orders
- Patience and empathy
- Product assembly
- Cash handling
- Cleaning and sanitizing
- Visual inspection
- Box building and packing
Languages
English
Full Professional
Timeline
Cashier
IKEA
03.2018 - 10.2022
Packing, Shipping, and Receiving Assembler
Get Fresh Produce
05.2016 - 01.2018
Cashier
Dollar Tree Stores
03.2015 - 11.2015
High School Diploma -
Canyon Oaks High School
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