DAPO FALEYIMU

• Kept clients engaged in social networks and communities for personal health and growth.
• Coached employees through day-to-day work and complex problems that has to do with information technology.
• Monitored customer service metrics and provided feedback to team members, upholding quality standards.
• Monitored employee and customer interactions to assess quality of service.
• Analyzed customer service data to identify trends, identify solutions and improve customer experience.
• Provided technical support to customers, troubleshooting technical issues and providing solutions.
• Prepared employee schedules for maximum coverage during key hours.

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• In charge of IT Security by reviewing , implementing Security policies, Firewall rules and policies .
• Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
• Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.
• Partnered with aircraft-based law enforcement agents to find and apprehend ground-based undocumented aliens and people smugglers.
• Used variety of law enforcement databases to keep records .
• Patrolled international land borders and coastal waters.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Cultivated interpersonal skills by building positive relationships with others.
• Performed routine data entry or document management.
• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Skilled at working independently and collaboratively in a team environment.