Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

DAPHNEY GOUDREAUPATTERSON

Ottawa,ON

Summary

I am an outgoing and professional individual with a strong ability to build relationships and communicate effectively in diverse environments. My proactive approach and enthusiasm enable me to thrive in dynamic settings while maintaining a high standard of professionalism. Adept at collaborating with teams and engaging with clients, I am committed to achieving goals and driving success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Clinic Rothwell Heights Residence

Ottawa, ON
12.2022 - 08.2023
  • Greeting and assisting residents, scheduling appointments, and managing patient registration
  • Answering phone calls, responding to inquiries, and providing general information about the clinic
  • Administering medications, insulin, and treatments as prescribed by healthcare providers
  • Organizing the resident's daily medication
  • Followed standards of hygiene, safety, and infection control when handling and disposing of medications
  • Looked for changes in residents' day and personal care needs to update personal resident care plans
  • Responded to medical emergencies.

Supervisor

Designer Shoe Warehouse
11.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Assistant Manager Wine Rack

Ottawa, ON
11.2021 - 01.2023
  • Offered constructive feedback to team members, boosting overall job performance
  • Communicated plans and actions to meet departmental goals
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
  • Drove continuous improvement and service delivery excellence using effective processes, workflow and technology
  • Reduced workplace safety or health hazards by enforcing work practices and procedures
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

Service Experience Representative Nordstrom

Ottawa, ON
01.2020 - 04.2021
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
  • Responded quickly to meet customer needs and resolve problems
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Made appropriate account corrections to resolve customer problems
  • Navigated multiple computer systems and applications and utilized search tools to find information.

Education

Gloucester High School

Skills

  • Complex Problem-Solving
  • Judgment and Decision-Making
  • Positive Reinforcement Methods
  • Outgoing and Friendly
  • Ability To Multitask
  • Excellent Communication
  • Team Player
  • Critical Thinking

Languages

English
Native or Bilingual
French
Professional Working

Certification

First aid and CPR certified

Timeline

Clinic Rothwell Heights Residence

Ottawa, ON
12.2022 - 08.2023

Supervisor

Designer Shoe Warehouse
11.2022 - Current

Assistant Manager Wine Rack

Ottawa, ON
11.2021 - 01.2023

Service Experience Representative Nordstrom

Ottawa, ON
01.2020 - 04.2021

Gloucester High School

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DAPHNEY GOUDREAUPATTERSON