Yvrose Dorvil
West Palm Beach,Fl
Summary
Experience Inbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in computer database programs, offering exceptional customer service, and retaining disgruntled clients who have issues with the company’s product. Specializes in dealing with angry clients, processing large amounts of call data, and interpreting customer service data from a spreadsheet.
Overview
14
14
years of professional experience
Work History
Inbound Call Center Representative
TD Bank
Greenville, SC
11.2020 - Current
- Handled basic customer insurance claims and transferred calls that required more focused assistance
- Maintained a high rating for each metric that the company used to rate call associates
- Regularly received commendations from management and customers on high level of customer service
- Handled inbound calls from prospective clients and tried to turn those prospects into paying customers
- Scheduled maintenance calls for customers when they would call in with a technical issue
- Helped to train new associates and also developed training manuals for existing associates being introduced to new processes
- Handled inbound customer service complaints and questions from a variety of customers
- Input call data into the company database and generated reports for management at the end of the week
- Maintained a high level of reliability by taking very little unscheduled time off
- Morse life Health system
Certified Nursing Assistant
Morse life Health system
West Palm Beach, Florida
01.2010 - 07.2020
- Providing optimum patient care as a professional CNA within acute-care, rehabilitation, surgical, home-healthcare and nursing-home settings
- Preserving patient dignity and ensuring patient’s dignity while carrying out tasks such as diapering, bedpan changes, bathing and emptying drainage bags
- Appreciated for effective team collaboration, patient relations, chart accuracy and consistent deliverance of empathetic care
- Showed strong clinical skills while assessing vital signs, glucose checks, and performing lab draws
- Gained expertise in providing pre and post-operative care.
Caring for Senior, Certified Nursing Assistant
01.2007 - 01.2009
- Provided nursing assistance at a 120-bed capacity healthcare facility to all the residents
- Assisted patients with essential activities required for daily living such as helping them with meals, transferring patients using assistive devices, bathing, grooming and dressing
- Adhered to all safety guidelines and completed hospital’s three hours Patient Safety Training Program
- Ensured accurate and timely flow of patient information
- Maintained thorough patient records and kept on updating healthcare team on various patients’ status
- Complied constantly with HIPAA standards while preparing patient documentation and in other interactions.
Education
C - Healthcare
Nursing Assistance Millennia Health Care
07.2007
Associate of Science - General Studies
College Le Bachelier
Haiti05.2000
Skills
- Telemarketing expertise
- Inbound sales
- Complaint resolution
- High-volume call centers
- Knowledge base software
Timeline
Inbound Call Center Representative
TD Bank
11.2020 - Current
Certified Nursing Assistant
Morse life Health system
01.2010 - 07.2020
Caring for Senior, Certified Nursing Assistant
01.2007 - 01.2009
C - Healthcare
Nursing Assistance Millennia Health Care
Associate of Science - General Studies
College Le Bachelier
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