Daphne McKay
Kamloops,Canada
Summary
Organized and pro-active professional with a knack for supporting Executive Leadership and supporting projects in the Office of Equity, Diversity, Inclusion, and Belonging. Skilled in project and contract administration, process improvement, and event coordination. Great at building strong relationships and keeping communication smooth across diverse teams. Organized, analytical, and committed to promoting equity and inclusion in the workplace.
Overview
9
9
years of professional experience
Work History
Team Coordinator
BC Housing - Reconciliation and Equity Strategies
01.2023 - Current
- Provided comprehensive administrative support to the Executive Director and OEDIB team, including managing calendars, arranging meetings, drafting correspondence, and liaising with various departments and stakeholders.
- Prepared templates, reports, and presentations for internal and external audiences, ensuring clarity and consistency in communication.
- Managed project and contract administration, including preparing service contracts, purchase orders, and work orders, and coordinating invoice payments within delegated spending authority.
- Reviewed and enhanced operational and administrative processes, contributing to the development of business tools, templates, and processes to support departmental functions.
- Organized and coordinated events and meetings, handling logistics such as agendas, materials distribution, venue arrangements, and catering services.
- Demonstrated strong analytical, research, and problem-solving skills, with the ability to implement creative and practical solutions.
- Exhibited exceptional interpersonal skills, exercising tact, diplomacy, and good judgment in interactions with diverse groups.
Indigenous Relations Assistant
BC Housing - Indigenous Relations
10.2023 - 01.2024
Premium Manager
Rogers Place
09.2019 - 07.2022
- Developed training material and organized orientations
- Mentored front of house personnel on company policies customer service techniques and professional communication
- Brought in well-qualified, multifaced job candidates to fill open positions
- Analyzed monthly reports on actual revenue performance and compared with budgeted projections
- Updated computer systems with new pricing and daily food specials
- Oversaw3 restaurants capacity1,900
- Controlled labor and over all operation
- Delegated daily tasks to Supervisors to optimize group productivity
Senior Corporate Trainer
The Canadian Brewhouse
01.2016 - 07.2021
- Opened new restaurant locations, training staff, and supporting management
- Prepared strategic annual forecasts and budgets, analyzed variances, and implemented correct of actions to increase average meal checks in customer visits
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity
Human Resource and Marketing Manager (Seasonal)
Desert Hills Ranch
05.2020 - 09.2020
- Recruited and on-boarded107 full time temporary foreign worker
- Managed over130 personnel files according to federal and provincial law and regulations
- Managed communication regarding employee orientation, housing, and safety training
- Managed staff housing, assigning and supported changes or needs
- Assisted customer service with inbound and outbound calls regarding all HR inquires
- Processed visa and Immigration services with accurate and complete applications
Skills
- Administrative Support: Proficient in managing calendars, scheduling meetings, and handling correspondence
- Cultural Competency: Understanding of and experience with diverse, marginalized, and Indigenous communities
- Event Coordination: Adept at organizing and coordinating events and meetings, including logistics and materials distribution
- Analytical and Problem-Solving: Demonstrated ability to analyze issues, find creative solutions, and provide feedback
- Interpersonal Skills: Skilled at building relationships with tact and good judgment
- Technical Proficiency: Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and other Microsoft programs
Timeline
Indigenous Relations Assistant
BC Housing - Indigenous Relations
10.2023 - 01.2024
Team Coordinator
BC Housing - Reconciliation and Equity Strategies
01.2023 - Current
Human Resource and Marketing Manager (Seasonal)
Desert Hills Ranch
05.2020 - 09.2020
Premium Manager
Rogers Place
09.2019 - 07.2022
Senior Corporate Trainer
The Canadian Brewhouse
01.2016 - 07.2021
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