Daphne Henson
Toronto,Canada
Summary
Adaptable professional with a quick-learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
Work History
Receptionist
Diamond Schmitt Architects
09.2022 - Current
- Answering and directing incoming calls
- Greeting staff and guests
- Mail and courier processing
- Assisting accounting with consultant insurances, courier billing’s, etc
- Maintain reception area clean and boardroom meetings
- Coordinating with Boardroom meetings and catering
- Coordinating Car Rentals, Uber, etc
- Assisting office coordinator and office clerk with daily tasks
- Responded to inquiries from internal staff members regarding office operations.
- Assisted with special projects assigned by management when required.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Patient Services – Administrative
Clearpoint Health Network Inc.
03.2022 - 06.2022
- Answering and directing incoming calls
- Juvonno EMR system
- Co-ordination and processing patient information received from surgeon's offices including closing of patient files following surgery
- Patient file input and preparation
- COVID screening emails/calls
- Mail / courier processing
- Maintain a clean and organized office, patient waiting and examination space
Optometric Assistant/Administrative Office Coordinator
Scarborough Eye Care
Scarborough, ON
03.2016 - 03.2022
- Managed the front desk by answering phones, checking patients in and out, collecting dues, and making appointments.
- Scheduled initial and follow-up patient exams, as requested by the physician and patient referrals.
- Preformed OHIP billing, private insurance, and Assistive Devices Program (ADP)
- Prepared and sent out outgoing mail and courier parcels.
- Provided support to management and other staff.
- Set up office support: Roger's communication, RingCentral, etc.
- Performed stock inventory (I-Med Pharma, Alcon, Macuhealth, etc.).
- Teach patients how to insert and remove contacts, and how to properly care for and store them.
- Performed simple repairs and dispensing of glasses
- Assisted clients in selecting frames according to style and color, measurements, and optical prescriptions.
- Measured the client's bridge and eye size, temple length, vertex distance, pupillary distance, and measuring devices.
- Performed visual acuity and fundus photos.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Assisted back-office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission, and consent forms.
- Improved patient care and daily task efficiency, resulting in smoother operations.
Regional Clinic Administrator
Dalewood Health & Wellness
Toronto, ON
03.2016 - 09.2016
- Answered calls, booked and scheduled appointments for Clinic Directors and Registered Dietitians
- Prepared and sent outgoing mail and courier parcels
- Provided secretarial and administrative support to management and other staff
- Performed stock inventory (i.e
- Nutrigenomix Test Kits, Metabolic Breathing Tubes, etc.)
- Prepared and Packaged Nutrigenomix Results, Nutrition Reports and Meta Reports for Clients
- Tracked, organized and counted clinic stock and supplies
Medical Office Assistant
Markham Ellesmere Clinic
Scarborough, ON
09.2015 - 11.2015
- Answered calls, booked appointments and scheduled follow-ups and specialist appointments
- Updated patient files and ensured accuracy of information
- Completed insurance and other claim forms
- Used Nightingale medical software
- Registered patients and scheduled appointments
- Scheduled appointments for patients via phone and in person
- Maintained smooth flow of examinations to keep appointments on schedule
Barista
Starbucks Coffee Company
Toronto, ON
09.2012 - 09.2013
- Ensured a positive customer experience by providing friendly, professional service
- Worked in a fast-paced environment while accurately preparing customer orders
- Performed cash, debit and credit transactions
- Addressed and resolved customer concerns to maintain brand loyalty
- Received and accurately processed customer payments
Senior Customer Care Specialist
McDonald's Restaurants of Canada
Scarborough, ON
06.2006 - 12.2012
- Took orders and provided exceptional customer service and product knowledge
- Maintained equipment used in food and beverage preparation
- Performed stock inventory
- Assisted with training new staff
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Sales Assistant
Radisson Hotel Toronto East
North York, ON
09.2006 - 12.2006
- Answered telephone, took messages, provided information as appropriate and directed calls to correct staff
- Maintained a manual and electronic filing system
- Created and typed correspondence and spreadsheets
- Oversaw office equipment and supplies
Education
Medical Office Administrator Diploma - with Honours
CDI College
11.2015
Phlebotomy Certificate -
Medix School
06.2015
Diploma - Hotel Management
George Brown College
06.2013
Skills
- Phlebotomy
- Juvonno
- Spinnerwear OD Office Pro
- Accuro
- Nightingale
- MS Office Suite
- Schedule Management
- Keyboarding at 50-60 words per minute
- Inventory Management
- Patient health information access
- Office Coordination
- Appointment scheduling
- Mail and courier processing
- Reception Duties
- Cash handling and cost handling
References
References available upon request
Timeline
Receptionist
Diamond Schmitt Architects
09.2022 - Current
Patient Services – Administrative
Clearpoint Health Network Inc.
03.2022 - 06.2022
Optometric Assistant/Administrative Office Coordinator
Scarborough Eye Care
03.2016 - 03.2022
Regional Clinic Administrator
Dalewood Health & Wellness
03.2016 - 09.2016
Medical Office Assistant
Markham Ellesmere Clinic
09.2015 - 11.2015
Barista
Starbucks Coffee Company
09.2012 - 09.2013
Sales Assistant
Radisson Hotel Toronto East
09.2006 - 12.2006
Senior Customer Care Specialist
McDonald's Restaurants of Canada
06.2006 - 12.2012
Medical Office Administrator Diploma - with Honours
CDI College
Phlebotomy Certificate -
Medix School
Diploma - Hotel Management
George Brown College