Daphne Balilla
Mississauga
Summary
Dynamic kitchen management professional with a proven track record at Longo Brothers, excelling in cost control and customer service. Enhanced operational efficiency through effective staff scheduling and waste reduction strategies, resulting in improved customer satisfaction. Skilled in food safety compliance and fostering a motivated team environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Kitchen Manager
Longo Brothers
2017 - Current
- Managed daily kitchen and salad operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and organization
- Planning schedule of the team to maximize production and efficiency
Starbucks Manager
Longo Brothers
2014 - 2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Control and organize inventory and supplies to minimize discards
Prepared Food Clerk
Longo Brothers
2012 - 2014
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Streamlined processes within the prepared foods department, reducing wait times for customers during busy periods without compromising quality or service levels.
- Collaborated with team members to ensure smooth operations during high-traffic periods.
- Increased sales of prepared foods by creating visually appealing displays and promoting daily specials.
Education
Bachelor of Arts - Accounting
Ateneo De Naga University
Naga City Philippines03-1999
Skills
- Cost control
- Waste reduction
- Food preparation
- Scheduling staff
- Food safety compliance
- Ordering supplies
- Recipe execution
- Customer service
- Multitasking and organization
- Recruitment and hiring
- Safety audits
Languages
English
Certification
- Food Safety Certified
Timeline
Assistant Kitchen Manager
Longo Brothers
2017 - Current
Starbucks Manager
Longo Brothers
2014 - 2016
Prepared Food Clerk
Longo Brothers
2012 - 2014
Bachelor of Arts - Accounting
Ateneo De Naga University
Similar Profiles
Jose Louis PasionJose Louis Pasion
Butcher at Longo BrothersButcher at Longo Brothers
T.A.S.L.T. MohanT.A.S.L.T. Mohan
Produce Clerk at Longo BrothersProduce Clerk at Longo Brothers
AMRITPAL KAURAMRITPAL KAUR
Deli Clerk at Longo BrothersDeli Clerk at Longo Brothers
DAVID GEOFREYDAVID GEOFREY
IT Administrator at Kronis, Rotstzain, Margles, Cappell LLP (KRMC)IT Administrator at Kronis, Rotstzain, Margles, Cappell LLP (KRMC)
JASKARANDEEP SINGHJASKARANDEEP SINGH
Digital Print Operator at DCMDigital Print Operator at DCM