DAOUD ADOUM
Fort McMurray,AB
Summary
Dedicated and versatile professional with a proven track record in customer service, on site representative for Grainger Canada. With hands-on experience in providing exceptional service for 5 sites, optimizing sales and managing Vending machines, and delivering top-notch customer care at Canadian tire and Grainger Canada , have developed a unique skill set that combines technical expertise with a customer-centric approach. Adaptable and detail-oriented, eager to leverage diverse background to contribute effectively to a dynamic team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service
Grainger Industrial Supply
2022.01 - Current
- Adhered to all company policies and standard operating procedures
- Advised customer on recommended parts and inventory
- Filled customer orders and labeled products to identify materials
- Demonstrated excellent organizational skills to ensure efficient customer service.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings [Number]98%
- Monitored tables for guest needs to identify customer service opportunities.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Maintained excellent customer service and positive attitude.
Parts & Service
Canadian Tire
2021.08 - Current
- Provided exceptional customer service by resolving complaints promptly and professionally, maintaining a high level of overall satisfaction among clients.
- Maintained a clean, organized workspace conducive to efficient operations while demonstrating professionalism at all times.
- Developed a strong working knowledge of the full range of products carried by the company, enabling the provision of accurate information and recommendations to customers.
- Continuously analyzed competitor pricing structures and market trends to inform strategic adjustments designed to maintain or improve profitability within the parts business segment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
- Replaced and maintained headlights, handlebar controls and mufflers for functional or aesthetic reasons.
Store Associate
Walmart Canada
2018.09 - 2020.04
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
Education
High School Diploma -
Queen Elizabeth High School
Edmonton, AB06.2020
Skills
- SKILLS & CERTIFICATIONS
- Leadership
- Communication
- Team work
- Computer proficiency
- First aid
- WHMIS
- Common Safety Orientation
Certification
High School Diploma
Common Safety Orientation
CSTS
(780) 3 81-1883
WHMIS
Confined Space Awareness
Mobile Equipment Awareness
Computer Profficiency
Timeline
Customer Service
Grainger Industrial Supply
2022.01 - Current
Parts & Service
Canadian Tire
2021.08 - Current
Store Associate
Walmart Canada
2018.09 - 2020.04
High School Diploma -
Queen Elizabeth High School
High School Diploma
Common Safety Orientation
CSTS
(780) 3 81-1883
WHMIS
Confined Space Awareness
Mobile Equipment Awareness
Computer Profficiency
Similar Profiles
Aaron GrecoAaron Greco
Packer at Grainger Industrial SupplyPacker at Grainger Industrial Supply
Shantel CornejoShantel Cornejo
Wearhouse Associate at Grainger Industrial SupplyWearhouse Associate at Grainger Industrial Supply
Afia Agyemang Ofori ManuAfia Agyemang Ofori Manu
Call Center Customer Service Representative at Grainger Industrial SupplyCall Center Customer Service Representative at Grainger Industrial Supply