Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dao N. L Nguyen

Sunnyvale

Summary

Analytical and detail-oriented laboratory technician with 15+ years of experience in managing laboratory workflows, maintaining accurate records, and ensuring compliance with quality control standards and regulatory guidelines. Proven expertise in sample processing, microbiological testing, and staff training. Adept at using laboratory information management systems (LIMS), and delivering precise, reliable results in fast-paced environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Clinic Receptionist

JoAnn Nguyen INC
San Jose
03.2025 - Current
  • Greeted patients warmly and assisted with check-in procedures to maintain the smooth flow of the procedure.
  • Managed appointment scheduling using electronic health record systems to reduce waiting times and improve patient flow.
  • Answered phone calls promptly and directed inquiries to appropriate staff.
  • Collected patient information and verified insurance details accurately, communicating with insurers to resolve discrepancies and reduce billing errors.
  • Maintained well-organized physical and digital records, ensuring confidentiality measures.
  • Offered additional support and assistance to patients with limitations.
  • Managed the flow of patients visiting to schedule or attend appointments, assisting with check-in, updating medical assistants and physicians, and calling patients to examination rooms.

Cashier

Aroma Snack and Coffee
Milpitas
04.2023 - 03.2025
  • Processed customer transactions using point-of-sale system efficiently.
  • Maintained clean and organized checkout area for customer convenience.
  • Assisted customers with product inquiries and payment options effectively.
  • Handled cash, credit, and debit transactions with accuracy and care.
  • Collaborated with team members to ensure smooth store operations.
  • Managed inventory restocking at the cashier station regularly.
  • Resolved customer complaints with professionalism and courtesy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Medical Laboratory Technician

International Organization for Migration, IOM
Ho Chi Minh City
07.2009 - 03.2022
  • Mycobacterium tuberculosis inoculation, identification, genotyping, and drug susceptibility testing.
  • Trained junior technicians on laboratory procedures and best practices.
  • Assisted in the development of new testing methods and protocols.
  • Followed safety protocols for handling hazardous materials.
  • Collaborated with medical staff to interpret test results.
  • Maintained a safe working environment by following safety guidelines and regulations set forth by the organization.
  • Liaise with officers and coordinators to determine laboratory service testing requirements.
  • Advise and assist in procurement and supervising laboratory services for anti-fraud, biosafety, and quality control.

Laboratory Assistant

Immunopathology and Structural La
Sungkyunkwan Univeristy
09.2005 - 07.2009
  • Assisted in preparing laboratory samples for immunological testing.
  • Conducted routine quality control checks on laboratory reagents and supplies.
  • Perform gene manipulation (PCR, RT-PCR, and cloning).
  • Perform protein overexpression in bacteria, mammalian cells, and insect cells, protein purification, and crystallization.
  • Perform protein-protein interactions and DNA-protein interactions.
  • Perform immunology techniques (Western blot, immunohistochemistry, ELISA, flow cytometry analysis).
  • Perform cell cultures, including those of bacteria, mammalian cells, and insect cells.
  • Perform animal techniques (mouse handling, regular blood sampling without surgery)

Laboratory Teaching Assistant

Molecular Biology Laboratory
University of Natural Science
09.2004 - 07.2005
  • Assisted in preparing laboratory materials for student experiments and demonstrations.
  • Guided students in laboratory techniques and safety protocols during practical sessions.
  • Maintained cleanliness and organization of laboratory workspaces and equipment.
  • Collaborated with peers to enhance teaching methods and student engagement strategies.
  • Supported instructors with designing creative visual aids for instructional purposes.
  • Troubleshot technical problems encountered by students during experiments.
  • Facilitated discussions among groups of students working on group projects.

Education

Associate of Science - Medical Assistant

Medical Health Technology
De Anza College
06-2026

Master of Science - Structural Biology

Sungkyunkwan University
South Korea
07-2009

Skills

  • Microbial identification
  • Method validation
  • Laboratory supply procurement
  • Workflow monitoring
  • Quality control
  • Data management
  • Team collaboration
  • Interdepartmental coordination
  • Medical office administration and procedures
  • Patient service management
  • Effective communication
  • Laboratory Information management
  • Microsoft office

Certification

  • Certified Phlebotomy Technician.

Timeline

Clinic Receptionist

JoAnn Nguyen INC
03.2025 - Current

Cashier

Aroma Snack and Coffee
04.2023 - 03.2025

Medical Laboratory Technician

International Organization for Migration, IOM
07.2009 - 03.2022

Laboratory Assistant

Immunopathology and Structural La
09.2005 - 07.2009

Laboratory Teaching Assistant

Molecular Biology Laboratory
09.2004 - 07.2005

Associate of Science - Medical Assistant

Medical Health Technology

Master of Science - Structural Biology

Sungkyunkwan University

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Dao N. L Nguyen