DaoJhong (Dj) Wang
Pleasanton
Summary
Hardworking and dependable individual with 4 years of experience in fast-paced, physically demanding roles at Chick-fil-A, In-N-Out Burger, and McDonald's. Skilled in stocking, organizing supplies, and maintaining a clean, safe work environment. Quick to learn new equipment and procedures, with a strong work ethic and a team-first mindset. Highly motivated to transition into a forklift operator role and open to training and certification opportunities.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Chick-fil-A
09.2024 - 05.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Cook
In-N-Out Burger
02.2023 - 04.2024
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communication with cashier or customers when orders are more complicated.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
Cashier
McDonald's
06.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Amador Valley High School
Pleasanton06-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Product knowledge
- Customer focus
- POS system operation
- Merchandise restocking
- Cash handling
- Food handling
- Food preparation
- Multitasking and organization
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Cashier
Chick-fil-A
09.2024 - 05.2025
Cook
In-N-Out Burger
02.2023 - 04.2024
Cashier
McDonald's
06.2021 - 01.2023
High School Diploma -
Amador Valley High School
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