Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DaoJhong (Dj) Wang

Pleasanton

Summary

Hardworking and dependable individual with 4 years of experience in fast-paced, physically demanding roles at Chick-fil-A, In-N-Out Burger, and McDonald's. Skilled in stocking, organizing supplies, and maintaining a clean, safe work environment. Quick to learn new equipment and procedures, with a strong work ethic and a team-first mindset. Highly motivated to transition into a forklift operator role and open to training and certification opportunities.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Chick-fil-A
09.2024 - 05.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Cook

In-N-Out Burger
02.2023 - 04.2024
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communication with cashier or customers when orders are more complicated.
  • Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.

Cashier

McDonald's
06.2021 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Amador Valley High School
Pleasanton
06-2024

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Product knowledge
  • Customer focus
  • POS system operation
  • Merchandise restocking
  • Cash handling
  • Food handling
  • Food preparation
  • Multitasking and organization

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Customer Service Cashier

Chick-fil-A
09.2024 - 05.2025

Cook

In-N-Out Burger
02.2023 - 04.2024

Cashier

McDonald's
06.2021 - 01.2023

High School Diploma -

Amador Valley High School

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DaoJhong (Dj) Wang