Mohamed Abdelaziz
Burlington,ON
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Gourmet
10.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Call Center Representative
Vodafone
10.2022 - 10.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Real Estate Agent
Omran Holding Group
09.2020 - 10.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Event Manager
Nacelle
09.2018 - 05.2020
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
Sales Associate
Pull & Bear
01.2018 - 03.2020
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Maintained organized store environment to foster pleasant shopping experiences.
- Greeted customers, identified needs and provided product advice.
Cashier
Spinnys
10.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Sales Associate Cashier
Carrefour Market
03.2014 - 09.2016
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Assisted customers by answering questions and fulfilling requests.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Education
Associate of Science - Management Information Systems
Madina Higher Institutes University
Egypt, Cairo09.2023
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Retail Sales
- Reliability and punctuality
- Flexible Schedule
- Cash Register Operation
Languages
Arabic
English
Timeline
Retail Sales Associate
Gourmet
10.2023 - 05.2024
Call Center Representative
Vodafone
10.2022 - 10.2023
Real Estate Agent
Omran Holding Group
09.2020 - 10.2022
Event Manager
Nacelle
09.2018 - 05.2020
Sales Associate
Pull & Bear
01.2018 - 03.2020
Cashier
Spinnys
10.2016 - 12.2017
Retail Sales Associate Cashier
Carrefour Market
03.2014 - 09.2016
Associate of Science - Management Information Systems
Madina Higher Institutes University
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