Danya Al Taleb
Ottawa,ON
Summary
Accomplished Customer Service Supervisor with a proven track record at Canadian Tire, adept in team management and problem-solving. Enhanced customer satisfaction through effective conflict resolution and workflow coordination. Skilled in software proficiency, I excel in driving continuous improvement and achieving goals, demonstrating a strong blend of technical and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Canadian Tire
Ottawa, Ontario
04.2022 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved customer complaints or answered customers' questions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Answered phone calls and responded to questions and concerns.
- Evaluated and authenticated returns, exchanges and voids.
Customer Service Representative
Gaint Tiger
Ottawa, Ontario
05.2020 - 12.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Applied Science - Architectural And Building Sciences
Algonquin College
Ottawa, None08-2033
High School Diploma -
Ridgemont High School
Ottawa, ON06-2020
Skills
- Customer service
- Problem solving
- Team management
- Goal setting
- Proficient in [software]
- Continuous improvement
- Conflict resolution
- Workflow coordination
Accomplishments
- Ontario Scholarship
- Dean's Honors
Languages
Arabic
Professional
Turkish
Professional
English
Professional
References
References available upon request.
Timeline
Customer Service Supervisor
Canadian Tire
04.2022 - Current
Customer Service Representative
Gaint Tiger
05.2020 - 12.2021
Associate of Applied Science - Architectural And Building Sciences
Algonquin College
High School Diploma -
Ridgemont High School
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