Dany Reyes
San Jose
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Canterlain Corporation
San Leandro, CA
06.2025 - Current
- Supervise daily route operations, ensuring timely deliveries and adherence to schedules.
- Train and mentor new drivers on safety procedures and operational protocols.
- Analyze route efficiency, implementing adjustments to optimize delivery performance.
- Assist in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
- Oversee payroll
Operations Manager
Parcel Express Enterprises LLC
San Jose, CA
01.2022 - Current
- Coach drivers to achieve 98%+ on POD (photo and delivery) and CDF (customer delivery feedback) acceptance rates.
- Built and maintain relationships with 5+ key suppliers through regular meetings, enhancing supply chain reliability and reducing delays.
- Manage logistics for a fleet of 30 vehicles, ensuring a 99% on-time delivery rate for operational needs.
- Collaborate with Amazon's management team to enhance on-time route departures, achieving 100% punctuality across 25+ routes within three months.
- Analyze team productivity using performance metrics, resulting in a 5% efficiency increase through optimized staffing and reduced overtime.
- Increased market share by 2% over 12 months by implementing reliable operations and improving customer satisfaction scores.
- Manage daily staffing for a team of 25 drivers in order to have a delivery completion rate of 98% - 100% on a weekly basis.
- Managed inventory of 30+ gas cards, batteries, and phones, ensuring timely availability for operations and reducing supply shortages.
Lead Driver
Ferocious LLC
San Jose, CA
10.2021 - 01.2022
- Screened 10+ applicants for open positions, providing management with top candidates based on qualifications and skills.
- Conducted thorough inspections on 30+ vehicles weekly, identifying potential safety issues and ensuring all were compliant with regulations.
- Trained new employees on safe delivery practices and compliance with all operational protocols, ensuring high standards of service.
Education
Bachelor of Arts - Sociology
San Jose State University
05-2019
Skills
- Team leadership
- Policies and procedures implementation
- Decision-making
- Maintaining compliance
- Process Optimization
- Performance monitoring
- Scheduling coordination
- KPI tracking
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Canterlain Corporation
06.2025 - Current
Operations Manager
Parcel Express Enterprises LLC
01.2022 - Current
Lead Driver
Ferocious LLC
10.2021 - 01.2022
Bachelor of Arts - Sociology
San Jose State University