Danyel Woods
Kitchener,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Looking for a remote position , where I can excell by lending my talents to a growing industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agent
A.I.L
London, ON
03.2019 - 06.2021
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Sought out new clients and developed clientele by networking to find new customers.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Event Planner/ TICO Certified
Waterloo Golf Academy
Baden, ON
06.2009 - 09.2017
- Drafted budget and timeline for each event to ensure successful completion within set parameters.
- Coordinated with vendors, catering staff, audio-visual technicians and other service providers to ensure all necessary services were provided on time
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Handled vendor relations including contracts negotiation, payments processing and dispute resolution when needed.
- Monitored overall progress of each event to ensure it ran smoothly according to plan.
- Assisted guests with special requests or needs throughout duration of the event.
- Coached and counseled employees to reflect company service standards and procedures.
Kitchen Manager
Waterloo Golf Academy
Waterloo, ON
04.2008 - 10.2013
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
Education
Some College (No Degree) - E.C.E
Skills
- Customer Service
- Account Management
- Client Relations
- Policy Renewals
- Life Insurance
- Marketing Strategies
- Food Service Knowledge
- Expense Tracking
- Cost Estimating
- Schedule Management
- Room Setup and Breakdown
- Budget Management
- Corporate Events Planning
Certification
- T.I.C.O
- A.G.C.O
- L.L.Q.P
Languages
Spanish
Elementary
Affiliations
- My dogs
- My family
- Cooking and Wine
- Travel
- Reading
- Hiking
References
References available upon request.
Timeline
Insurance Agent - A.I.L
03.2019 - 06.2021
Event Planner/ TICO Certified - Waterloo Golf Academy
06.2009 - 09.2017
Kitchen Manager - Waterloo Golf Academy
04.2008 - 10.2013
Sir Sanford Fleming - Some College (No Degree), E.C.E
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