Danuta Wereta
Richmond
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Professional Sales Specialist
Nordstrom, Designer Handbags
08.2019 - 07.2023
- Boosted sales performance by implementing effective sales strategies and techniques.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
- Organizing and merchandising sales floor and inventory.
Brand Ambassador
Brunello Cucinelli
07.2017 - 08.2018
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Assisted in overall operational procedures such a store transfers,merchandising and visuals according to the brand standards.
- Provided exceptional customer service to drive satisfaction.
- Communicated product information with confidence and educated consumers about company.
Sales Associate
The Room, Multi Designer Boutique At Hudson Bay
05.2011 - 07.2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Sales Associate
Sylvie's Boutique
06.2009 - 05.2011
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Sales Associate
Holt Renfrew
05.2001 - 05.2008
- Provided positive first impressions to welcome existing, new, and potential customers.
- Repeatedly obtained top sales associate position
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed strong rapport with customers and created positive impression of business.
Assistant Store Manager
Satchel Shop
04.1998 - 04.2001
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Bachelor of Arts - Early Childhood Care And Education
Business And Education
Gorzow ,Poland09.1989
Skills
15 years of experience providing exemplary customer service in a luxury environment
Self motivated and goal oriented
Strong work ethic
Effective communication and interpersonal skills
Ability to work in a team
Problem solving skills
Languages
Polish
Full Professional
Russian
Elementary
Certification
Certificate of Excellence -Customer Service,Holt Renfrew.
Freedman Professional Retail Selling.
Timeline
Professional Sales Specialist
Nordstrom, Designer Handbags
08.2019 - 07.2023
Brand Ambassador
Brunello Cucinelli
07.2017 - 08.2018
Sales Associate
The Room, Multi Designer Boutique At Hudson Bay
05.2011 - 07.2017
Sales Associate
Sylvie's Boutique
06.2009 - 05.2011
Sales Associate
Holt Renfrew
05.2001 - 05.2008
Assistant Store Manager
Satchel Shop
04.1998 - 04.2001
Bachelor of Arts - Early Childhood Care And Education
Business And Education
Certificate of Excellence -Customer Service,Holt Renfrew.
Freedman Professional Retail Selling.
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