DANUTA GAWRON

24/7Crisis Phone Days/Nights

• Responded to crisis calls promptly and developed tailored safety plans to mitigate risks and minimize crisis
• Collaborated with emergency services and community resources to ensure comprehensive crisis management
• Demonstrated strong decision-making abilities under pressure
• Proficient in crisis assessment tools and risk evaluation
• Mentored new Crisis Line Workers, sharing expertise on effective communication strategies and de-escalation techniques during high-pressure interactions with callers.

Crisis Outreach and Support Team (COAST)

• Administered clinical mental health status examinations to evaluate clients' psychological well-being and determine appropriate treatment plans
• Demonstrated expertise in integrating assessment findings into actionable recommendations for safety improvements and treatment planning
• Implemented a range of evidence-based counselling techniques, including cognitive-behavioural therapy (CBT), motivational interviewing, and solution-focused therapy, to address client needs

Mobile Community Rapid Response Unit (MCRRT)

• Worked side by side in "ride alongs' with police officers to assess and intervene in real-time mental health crises, ensuring swift and appropriate actions for individuals in distress
• Utilized clinical expertise to assess mental health crises and make informed decisions regarding hospitalization for individuals in need of immediate care
• Excel in high-pressure and crisis situations, maintaining composure and making sound decisions to achieve positive outcomes

Dufferin/Headwater Health Care Community Hospital

• Utilized knowledge of psychiatric disorders and therapeutic interventions to support clients and their families during acute crises
• Conducted clinical assessments, interventions and referrals to community resources for people experiencing a mental health crisis and/or issues with addictions
• Provided consultations to ER physicians for patients registered in the emergency department and experiencing mental health and/or psychological crises

• Conducted weekly individual and group therapy sessions utilizing person-centered and solution-focused approaches leading to improved client self-esteem and coping strategies
• Provided immediate crisis intervention and de-escalation techniques for clients experiencing acute psychological distress, ensuring their safety and stabilization
• Designed and implemented behavioural intervention plans for adults with behavioural disorders
• Utilized motivational interviewing and relapse prevention strategies in substance abuse counselling
• Performed detailed intake assessments for new clients, including psychosocial histories and risk evaluations, ensuring accurate identification of client needs
• Completed standardized intake forms and maintained precise documentation in client records, facilitating seamless transition to ongoing services

• Provided comprehensive psychoeducation on safer drug/sex use and harm reduction strategies to clients, enhancing their understanding and promoting safer behaviours
• Efficiently coordinated referrals to appropriate community resources, including mental health services, housing/shelter assistance, and medical care, ensuring clients received comprehensive support
• Offered compassionate support and guidance to clients experiencing emotional distress or interpersonal conflicts, promoting their well-being
• Mediated conflicts between clients and facilitated constructive dialogue to achieve mutually agreeable resolutions

• Created and maintained detailed case notes and progress reports, tracking clients outcomes and ensuring continuity of care
• Provided supervision, counselling and referral services for people who were released from custody
• Performed thorough intake assessments for new clients, including detailed psychosocial histories and initial risk evaluations prior to clients appearing in bail court
• Coordinated and worked closely with law enforcement, social service agencies and mental health providers

• Conducted outreach to local referral sources to build strong partnerships for supportive services
• Upheld anti-discrimination, anti-indigenous, anti-black and anti-oppression practices and principles to ensure that the rights of all individuals are respected and protected