Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danawit Tekola

Danawit Tekola

Customer Service Representative
Toronto,ON

Summary

I am a first-generation in Canada. I am in my early twenties, getting my bachelor's degree and building a professional background for a
successful career.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Server and Bartender

Jolly Bar and Restaurant
Toronto, ON
07.2025 - Current
  • Delivered exceptional customer service, ensuring positive dining experiences for all guests.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Managed multi-table service efficiently, prioritizing tasks to enhance workflow during peak hours.
  • Trained new employees on menu knowledge, service protocols, and operational standards.

Event Staff Member

DGS Events
Toronto, ON
03.2025 - Current
  • Coordinated details of events, ensuring seamless execution and adherence to timelines.
  • Assisted in setting up and take down of event spaces, optimizing workflow efficiency.
  • Managed guest registration processes, enhancing attendee experience through effective communication and friendly service.
  • Implemented safety protocols, ensuring compliance and promoting a secure environment for all participants.

Barista and Barista trainer

Starbucks
Toronto, ON
01.2022 - 03.2025
  • Recognized as "Partner of the Quarter" for consistently infusing shifts with positive energy and offering unwavering support to the team.
  • Establishes genuine connections with customers and fellow partners, contributing to a welcoming and inclusive atmosphere.
  • Demonstrates enthusiasm and positivity while maintaining a high standard of customer service.
  • Excels in crafting beverages and ensuring accurate order fulfillment.
  • Followed up with existing customers to provide additional support and address concerns.

Education

High School Diploma -

CALC Secondary School
Toronto, ON
01.2022 - 08.2023

Bachelor of Commerce (BComm) - Hospitality And Tourism Management

Toronto Metropolitan University
09.2023 - Current

Bachelor of Commerce (BComm) - Hospitality And Tourism Management

Saint Mary University
09.2019 - 04.2021

Skills

  • Community Networking
  • Customer Liaison
  • Demonstrations
  • Territory Expansion
  • Industry Trends

Time management

Active listener

Exceptional customer service

Adaptive and creative

Safe food handling

Espresso machine operation

Beverage preparation

Excellent memory

Safe food handling practices

Languages

English
Full Professional

Timeline

Server and Bartender

Jolly Bar and Restaurant
07.2025 - Current

Event Staff Member

DGS Events
03.2025 - Current

Bachelor of Commerce (BComm) - Hospitality And Tourism Management

Toronto Metropolitan University
09.2023 - Current

High School Diploma -

CALC Secondary School
01.2022 - 08.2023

Barista and Barista trainer

Starbucks
01.2022 - 03.2025

Bachelor of Commerce (BComm) - Hospitality And Tourism Management

Saint Mary University
09.2019 - 04.2021
Danawit TekolaCustomer Service Representative