Dante Raynor
Toronto,Bermuda
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 4 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Level 1 IT Support technician and helpdesk analyst
BF&M
Hamilton, Bermuda
06.2020 - 06.2024
- Highly experienced with management of ticket/support systems and end user support management
- Day to day maintenance of software, computer hardware, devices, laptops, servers and printers
- Highly experienced with hardware and software troubleshooting skills for end user technical issues.
Electric car rental salesperson
Current Vehicles
Hamilton, Bermuda
03.2018 - 06.2019
- Excellent communicational skills from interacting with customers
- Experience with POS database and payment systems
- Experience with troubleshooting database errors.
Enterprise solutions internship
Nova ltd
Hamilton, Bermuda
10.2017 - 01.2018
- Worked with cloud based programs and solutions to assist the clients
- Worked with remote desktops and virtual servers including hyper-v
- Experience with remote based connections and troubleshooting
Beach Attendant / Rental attendant
Rum Bum Beach Bar
Southampton, Bermuda
06.2017 - 09.2017
- Experience with customer service tasks
- Use of POS systems
- Working in team based environments to assist the customer
Education
Advanced Diploma - Computer Systems Technology
George Brown College
Toronto, ON05.2021
Diploma - Business Management
Dalhousie University
Halifax, NSGeneral Studies -
Brewster Academy Highschool
Wolfeboro, NH08.2016
Skills
- Experience with Active Directory, Intune, Microsoft Azure, Office 365, Microsoft Suite, AWS and other cloud directory-based
- Use of ITIL practices
- Highly experienced with Internet and email applications
- Advanced knowledge of computer hardware troubleshooting and repair
- Experienced with software maintenance, upgrading and troubleshooting
- Experience with inventory/stock management of computer equipment/technical hardware
- Experience with printer management, maintenance, upgrades and toner replacement
- Wide range of experience with ticket and helpdesk systems; monitoring, managing and resolving tickets
- Highly experienced with physical and remote desktop support
- Workstation setup / on-site support experience
- Able to work in team or individual environments
- Able to provide positive ideas and critical feedback
- Good demonstration of leadership skills
- Versatility and adaptability to new skills
Languages
English
Native or Bilingual
Certification
- Computer Systems Technology advanced diploma
- Cisco CCNA Routing and switching: connecting networks
- Cisco CCNA Security
- Cisco IT Essentials
- ITIL V4 Certified
Timeline
Level 1 IT Support technician and helpdesk analyst
BF&M
06.2020 - 06.2024
Electric car rental salesperson
Current Vehicles
03.2018 - 06.2019
Enterprise solutions internship
Nova ltd
10.2017 - 01.2018
Beach Attendant / Rental attendant
Rum Bum Beach Bar
06.2017 - 09.2017
Advanced Diploma - Computer Systems Technology
George Brown College
Diploma - Business Management
Dalhousie University
General Studies -
Brewster Academy Highschool