Skilled server with more than 5 years of experience dedicated to the hospitality industry. Possesses a passion for customer service and hospitality which has garnered praise from patrons and employers. Motivated to foster growth within given environment through repeated business and dependable nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
SAGE & CO. DELTA HOTEL
06.2023 - 07.2024
Provided excellent customer service for hotel patrons.
Wide ranging knowledge of menu enabling recommendations sustainable for the guest’s specific needs.
Ensuring food is prepared as requested by patrons.
Worked in a high paced environment, serving multiple tables at a time.
Resolved customer complaints without the need for escalation to upper management.
Actively greeted customers and provided perfect seating within communication of hosts.
Maintained excellent levels of food and safety standards at all times.
Ensured large reservations and special requests were organized efficiently and accurately.
Kept well informed of menu changes and specials to make sure guest were fully aware.
Junior Server
SPARKLING HILL RESORT SPA
04.2020 - 10.2021
Cultivated a fine dining experience by maintaining extensive knowledge of 30+ menu items ranging from ingredients to method of cooking.
Provided expectational customer service to guest, ensuring loyalty and repeated business.
Greeted guests in a manner that provided maximum comfort while adhering to Covid-19 guidelines.
Took accurate orders from guests to ensure all special requests dietary restrictions are noted and accommodated.
Exceeded standard of appearance, cleanliness and proper serving etiquette.
Take customer orders and enter them into the restaurant’s POS system.
BOH Team Member
RUTH’S CHRIS
04.2019 - 06.2020
Follow the prep list created by chefs to plan duties.
Maintained a well-organized back of house and ensured cleanliness by mopping, sweeping, wiping down counters and taking out trash.
Learned about different cooking techniques and methods applied to different dishes.
Assisted Chefs with preparations during peak times.
Answered and followed the staffs direction in ingredient preparation.
Chief /Director of Engineering at Hampton Inn, Hotel Indigo, Cat Bird Hotel, SageChief /Director of Engineering at Hampton Inn, Hotel Indigo, Cat Bird Hotel, Sage