Dante Harris
Van Nuys
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Rideshare Driver
Uber, Lyft, Postmates, DoorDash
San Fernando
05.2023 - Current
- Achieved consistently high customer scores due to exceptional service.
- Transported passengers safely and efficiently from pick-up points to destinations.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Offered riders information about local attractions and restaurants.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Used advanced driving techniques to better improve time management and safety.
- Notified customers of delays to decrease calls to support.
- Complied with traffic regulations to safely operate vehicles.
- Followed safety regulations and state laws governing vehicle operation.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Coordinated schedules for timely and efficient customer pick-ups.
- Inspected vehicle and personally handled routine upkeep.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Followed regular schedule of pickups for individual customers and groups.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Maintained knowledge of first-aid procedures.
- Delivered or picked up mail and packages for customers or employees.
- Notified dispatchers or company mechanics of vehicle problems.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Collected fares or vouchers from passengers and made change or issued receipts.
- Completed accident reports and delivered to supervisor.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Recommended additional services and discounts to riders, fostering customer loyalty.
- Balanced multiple priorities during peak hours to maximize earnings and efficiency.
- Handled cash and electronic payments, providing accurate change and processing transactions securely.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Adapted to varying traffic conditions and rerouted to maintain timely service.
- Utilized feedback from passengers to improve service and address any shortcomings.
- Educated passengers on the rideshare app features, promoting a seamless experience.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Established positive relationships with customers through courteous interactions.
- Participated in ongoing training to improve driving and customer service skills.
- Fostered a welcoming environment, accommodating special requests when possible.
- Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
Valet Parking Attendant
Towne Park
Santa Monica
02.2022 - 03.2023
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Greeted guests, explained valet procedures, and answered questions to enhance guest satisfaction and encourage repeat visits.
- Coordinated parking and traffic control to improve vehicle flow and minimize wait times in assigned area.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Parked and returned vehicles for guests during valet service hours.
- Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
- Issued tickets and collected parking fees from individuals.
- Streamlined parking operations by instructing customers on procedures and issuing numbered tags for efficient service.
- Handled account payments, collected cash and processed credit card charges.
- Helped customers understand and correctly navigate parking structures and payment systems.
- Assigned tags to customers for vehicle identification.
- Monitored parking area for safety, security and general customer concerns.
- Guided drivers to available parking spots efficiently.
- Logged assigned vehicle tags in specified software.
- Kept digital logs updated with cars, locations and special customer information.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
- Removed snow from common areas to create safe operating environment.
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Responded to questions about local area and company services.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
- Positioned barricades and gates to maximize traffic flow through parking lot.
Patient Administration Specialist
Army
10.2013 - 10.2021
- Improved patient flow, administrative functions, and teamwork by [Action].
- Triaged patients for clinical coverage, prioritizing most-essential patient care needs.
- Confirmed patient information, collected copays, and verified insurance.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed patient registration procedures, expertly inputting information to meet provider, facility, and legal requirements.
- Cultivated positive relationships with patients to help the facility meet satisfaction scores and obtain the best possible care.
- Directed patient inquiries or complaints to appropriate medical staff to ensure timely resolution.
- Explained policies, procedures, and services to patients.
- Verified documentation to ensure accuracy and compliance with care delivery standards.
- Organized timely and accurate referrals to help patients obtain healthcare services and access available resources.
- Instructed patients on policies and required actions for appointments and procedures.
- Counseled patients on potential financial liabilities and payment requirements.
- Compiled information from patients and caregivers or family members to identify care concerns.
- I have stayed current on community-based resources and services helpful to patients.
- Screened patients for eligibility for state, local, and federal assistance programs.
- Documented patient interactions in hospital system and initiated follow-up actions to address care concerns.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Reported liabilities and risk management concerns to supervisor for review.
- Initiated application processes to add patients to assistance programs at the bedside and followed through until completion.
Computer Operator
Army
San Antonio
06.2016 - 11.2016
- Monitored operations of computer systems and hardware.
- Input data from multiple sources and output data to various forms of physical media.
- Verified accuracy and sorted information to ensure reliable source data for computer entry.
- Responded to queries for information and access to relevant files.
- Documented job processing requirements and data flow for applications to facilitate smoother operations and troubleshooting.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Maintained logs and records of system security activities to support compliance and security protocols.
- Managed system backup processes and schedule according to internal standards.
- Updated hardware, software and security protections with latest standards.
- Reviewed data for deficiencies or errors by correcting incompatibilities and checking output.
- Identified opportunities to reduce risks and decrease costs of services provided.
- Assisted in recovery activities to restore normal operations after outages.
Education
Bachelor of Arts - Cinema
Columbia College Hollywood
Tarzana, CA12-2025
High School Diploma -
Hernando High School
Brooksville, FL06-2013
Skills
- Safe Navigation
- Passenger Safety Management
- Ride Tracking
- Vehicle Maintenance
- Vehicle insurance compliance
- Log Book Maintenance
- Schedule Coordination
- Time Management
- Efficiency and Time Management
- Customer Service
- Customer Support
- Customer Engagement
- Customer Retention
- Passenger Interaction
- Payment Collection
- Transportation Coordination
- Route Planning
- Trip Reporting
- Attention to Detail
- Flexible scheduling
- Interpersonal communication
- Communication
- Verbal communication
- Verbal and written communication
- Team collaboration
- Dependable and Reliable
- Strong Working Relationships
- Problem resolution
- Behavior Management
- Safety Regulations
- Security Monitoring
- Microsoft Office proficiency
- Data entry
- Data Organization
- Data Accuracy
- Data Retrieval
- Data Visualization
- Information organization
- Event coordination
- Quality Assurance
- Analytical thinking
- Efficiency Techniques
- Customer-Oriented
- Portable Data Input
- Time management
- Communication skills
- Data Visualization
- Data Accuracy
- Data Retrieval
- Efficiency Techniques
- Verbal and written communication
- Quality Assurance
- Data Organization
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Education and Training
other
Timeline
Rideshare Driver
Uber, Lyft, Postmates, DoorDash
05.2023 - Current
Valet Parking Attendant
Towne Park
02.2022 - 03.2023
Computer Operator
Army
06.2016 - 11.2016
Patient Administration Specialist
Army
10.2013 - 10.2021
Bachelor of Arts - Cinema
Columbia College Hollywood
High School Diploma -
Hernando High School