Dante Cruz
Summary
Experience Professional bringing over 12 years of Customer Service Management, Sales, and Office Administration competency. Dedicated professional with knowledge of client service delivery and proven multitasking abilities.
Overview
16
16
years of professional experience
Work History
Deli Customer Service Clerk (Part-time)
Safeway
01.2023 - Current
- Responded to inquiries regarding available products and services and helped customers make appropriate choices.
- Enhanced customer satisfaction by providing efficient and courteous deli service.
- Streamlined deli operations for improved productivity by maintaining accurate inventory levels.
Assistant Manager
BDO
06.2015 - 03.2022
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
Sales Officer
Delta Commercial Brokers LLC
03.2013 - 08.2014
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Boosted sales performance by identifying and targeting high-potential leads.
Marketing and Sales Associate
BPI
11.2009 - 07.2012
- Implemented marketing and sales programs for retail and corporate credit cards.
- Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
Customer Service Representative
HSBC
04.2008 - 07.2009
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma in Business Administration - Accounting -
Northern Alberta Institute of Technology
Edmonton, AB04.2024
Bachelor of Science - Commerce And Business Administration
University of Santo Tomas
Manila, Philippines03.2008
Skills
- Years of experience in Customer Service, Financial Management, and Sales
- Meticulous and accurate
- Highly organized and critical thinking skills
- Independent worker and collaborative team player, creative and resourceful
- Strong communication skills
- Experienced in computer applications (Excel, Word, Outlook, Access, Tableau, CRM, Sage 50, SAP)
Timeline
Deli Customer Service Clerk (Part-time)
Safeway
01.2023 - Current
Assistant Manager
BDO
06.2015 - 03.2022
Sales Officer
Delta Commercial Brokers LLC
03.2013 - 08.2014
Marketing and Sales Associate
BPI
11.2009 - 07.2012
Customer Service Representative
HSBC
04.2008 - 07.2009
Diploma in Business Administration - Accounting -
Northern Alberta Institute of Technology
Bachelor of Science - Commerce And Business Administration
University of Santo Tomas
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