Summary
Work History
Education
Skills
Languages
Timeline
Generic

Dante Carnes

Sierra Vista

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative

Walmart
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved resolution time with effective problem-solving for customer complaints.

Crew Member

McDonald's
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member Team Leader

Food Shack
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
  • Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.

Sales Clerk

Albertsons Grocery Store
  • Handled customer complaints and resolved issues to maintain satisfaction.
  • Stocked shelves and ensured products were readily available for customers.
  • Processed customer transactions at the cash register with accuracy and care.
  • Organized merchandise on sales floor to ensure a tidy and welcoming environment.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.

Education

High School Diploma -

Maricopa High School
Maricopa, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Payment processing
  • Customer satisfaction measurement
  • Team development

Languages

English
Native or Bilingual

Timeline

High School Diploma -

Maricopa High School

Customer Service Representative

Walmart

Crew Member

McDonald's

Crew Member Team Leader

Food Shack

Sales Clerk

Albertsons Grocery Store

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Dante Carnes