Summary
Overview
Work History
Education
Additional Information
Timeline
CustomerServiceRepresentative

DANSO MARGARET OKWAE

Human resource assistance

Summary

Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retentions.

I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

Customer Service Representative

Ghana Airport Company Limited
Accra
01.2019 - 01.2023
  • Win over customers
  • 2
  • Make customers feel valued, welcomed and accepted
  • 3
  • Treat each customer as if he or she was the most important person on the planet
  • 4
  • Understand the mindset of a customer
  • 5
  • Relay information in a concise and clear manner
  • 6
  • Remain calm, courteous and respectful at all times (even when customers are angry and argumentative)
  • 7
  • Quickly understand and interpret customers’ needs and wants (even if this means having to read between the lines)
  • 8
  • Take ownership of your customer’s needs, and always see problems through until they are fully resolved
  • 9
  • Learn about a company’s product or services quickly
  • Responsible for providing excellent customer service
  • Identified, researched, and resolved customer issues using the computer system
  • Greeted and process passengers reviewing customer documentation
  • Followed and enforce security, ensuring the safety and integrity of customer
  • Proactively greeting customers when boarding and when deplaning passengers,
  • Creating alternatives for the delivery of delayed baggage for incoming passengers.

Customer Service Representative

ECO Estate Limited
Accra
02.2017 - 02.2019
  • Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department
  • Reviewed and verified transactions to ensure proper processing according to established quality standards
  • Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files
  • Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures, achieving 100% compliance on 3 annual audits.

Office Assistant

UG CONSULT
Accra
01.2016 - 01.2017
  • Perform general data entry using Microsoft Excel, Word etc
  • Input data into a variety of computer programs with pace and correctness
  • Perform a wide variety of secretarial tasks in support of the business
  • Answer phones and create notifications in the system
  • Contact with internal and external customers

Education

Bachelor’s Degree - Business Administration

Cape Breton University
05.2023 - Current

Degree In Marketing -

Multimedia Institute of Ghana
Accra
04.2017 - 05.2019

Diplomat - Broadcast Journalism

Multimedia Institution of Ghana
01.2014 - 09.2016

Senior High School Certificate -

Benkum Senior High School
04.2011 - 04.2014

Additional Information

  • AWARDS , ü Awarded employee of the month in 2022 of April, June, December at Ghana Airport Company Ltd. ü Received certificate of recognition from ECO Estate Limited

Timeline

Bachelor’s Degree - Business Administration

Cape Breton University
05.2023 - Current

Customer Service Representative

Ghana Airport Company Limited
01.2019 - 01.2023

Degree In Marketing -

Multimedia Institute of Ghana
04.2017 - 05.2019

Customer Service Representative

ECO Estate Limited
02.2017 - 02.2019

Office Assistant

UG CONSULT
01.2016 - 01.2017

Diplomat - Broadcast Journalism

Multimedia Institution of Ghana
01.2014 - 09.2016

Senior High School Certificate -

Benkum Senior High School
04.2011 - 04.2014

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DANSO MARGARET OKWAEHuman resource assistance