Dan Shimba Tshipeji
North York,ON
Summary
Enthusiastic and self-driven professional with diverse experience across customer service, general labour, warehouse operations, and educational support. I bring over three years of customer service experience as an associate of Canada’s Wonderland and a Customer Service Representative at the leading African telecommunications company, Vodacom; two years in labour and warehouse settings as a UPS warehouse associate, and one year in tutoring and academic support. Familiar with collaborative environments, I bring strong skills in conflict resolution and effective communication. Committed to continuous learning and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ride Associate
Canada’s Wonderland
01.2023 - Current
- Welcomed guests, provided guidance and assistance to ensure an exceptional yearly experience.
- Attentively listened and engaged with more than 100 guests throughout the day, ensuring their safety and overall enjoyment.
- Operated rides in accordance with manufacturer guidelines and established safety requirements.
- Monitored Park activities to identify and address irregularities or potential hazards, providing timely and appropriate responses.
- Received and managed approximately 20 daily incoming calls and inquiries.
- Documented incidents by reporting events accurately and collecting guest information for future reference and potential legal matters.
- Provided alternative recommendations to accommodate guests who, due to medical conditions or not meeting minimum safety requirements, were unable to board specific rides.
Warehouse Associate
UPS
01.2022 - 01.2023
- Coordinated the handling and sorting of thousands of packages according to postal designations, dimensions, and shape specifications.
- Performed loading and unloading of delivery vehicles in compliance with established safety protocols.
- Conducted inspections of defective packages to determine suitability for repackaging.
- Cleaned and maintained orders of working stations.
- Performed inventory assessments
- Collaborated with team members to streamline sorting processes, enhancing overall productivity.
- Worked safely around moving machinery.
Civil lab assistant
Seneca Polytechnic
01.2022 - 08.2022
- Performed concrete cylinder tests in accordance with ASTM standards to determine the compressive strength of concrete, along with the molding and demolding of concrete specimens.
- Conducted various soil analysis such as Proctor compaction in which the soil is densified and produced a moisture density curve used to identify the optimum moisture content and the compaction effort required.
- Atterberg limits test used to determine the critical water content of fine-grained soils.
- Direct shear and Triaxial compression test used to determined subsequent soil characteristics such as plane of failure, shear strength of soils, and time of settlement.
- Conducted a Geotechnical Site Investigation, during which the site topography was surveyed following appropriate surveying methods.
Customer Service Representative
Vodacom
01.2020 - 01.2022
- Provided exceptional support to customers by addressing inquiries, resolving account issues, and offering tailored solutions to meet their telecommunication needs.
- Engaged with thousands of clients personally and professionally to build trust, strengthen relationships, and ensure a positive customer experience.
- Listened attentively to customer concerns, identified challenges, and collaborated with internal teams to deliver timely and effective resolutions.
- Maintained in-depth knowledge of Vodacom products and services, proactively recommending options to enhance customer satisfaction and usage.
- Documented customer interactions, feedback, and service outcomes accurately to support future reference, service improvement, and potential dispute resolution.
Education
Ontario College Advanced Diploma - Civil Engineering Technology
Seneca Polytechnic
ON, Canada02.2025
Skills
- Work station cleaning
- Landscaping
- Painting
- Flooring
- Lifting and handling items up to 50 lbs
- Attention to detail
- Loading and unloading of shipment
- Time management
- Reliability
- Punctuality
- Teamwork
- Collaboration
- Communication skills
- Sales support
- Marketing support
- Client engagement
- Product promotion
- Marketing campaigns
- Problem solving
- Conflict resolution
- Customer needs identification
- Concern addressing
- Effective solutions
- Inventory assessment
Languages
English
Full Professional
French
Native or Bilingual
Certification
Microsoft Professional Certification
Timeline
Ride Associate
Canada’s Wonderland
01.2023 - Current
Warehouse Associate
UPS
01.2022 - 01.2023
Civil lab assistant
Seneca Polytechnic
01.2022 - 08.2022
Customer Service Representative
Vodacom
01.2020 - 01.2022
Ontario College Advanced Diploma - Civil Engineering Technology
Seneca Polytechnic
Personal Information
Title: Civil Engineering Technologist