Dan Shimba Tshipeji
Canada’s Wonderland
North York,ON
6
years of professional experience
1
Certification
Enthusiastic and self-driven professional with diverse experience across customer service, general labour, warehouse operations, and educational support. I bring over three years of customer service experience as an associate of Canada’s Wonderland and a Customer Service Representative at the leading African telecommunications company, Vodacom; two years in labour and warehouse settings as a UPS warehouse associate, and one year in tutoring and academic support. Familiar with collaborative environments, I bring strong skills in conflict resolution and effective communication. Committed to continuous learning and professional growth.
Work History
Ride Associate
3 Years 10 Months- Welcomed guests, provided guidance and assistance to ensure an exceptional yearly experience.
- Attentively listened and engaged with more than 100 guests throughout the day, ensuring their safety and overall enjoyment.
- Operated rides in accordance with manufacturer guidelines and established safety requirements.
- Monitored Park activities to identify and address irregularities or potential hazards, providing timely and appropriate responses.
- Received and managed approximately 20 daily incoming calls and inquiries.
- Documented incidents by reporting events accurately and collecting guest information for future reference and potential legal matters.
- Provided alternative recommendations to accommodate guests who, due to medical conditions or not meeting minimum safety requirements, were unable to board specific rides.
Warehouse Associate
1 Year- Coordinated the handling and sorting of thousands of packages according to postal designations, dimensions, and shape specifications.
- Performed loading and unloading of delivery vehicles in compliance with established safety protocols.
- Conducted inspections of defective packages to determine suitability for repackaging.
- Cleaned and maintained orders of working stations.
- Performed inventory assessments
- Collaborated with team members to streamline sorting processes, enhancing overall productivity.
- Worked safely around moving machinery.
Civil lab assistant
7 Months- Performed concrete cylinder tests in accordance with ASTM standards to determine the compressive strength of concrete, along with the molding and demolding of concrete specimens.
- Conducted various soil analysis such as Proctor compaction in which the soil is densified and produced a moisture density curve used to identify the optimum moisture content and the compaction effort required.
- Atterberg limits test used to determine the critical water content of fine-grained soils.
- Direct shear and Triaxial compression test used to determined subsequent soil characteristics such as plane of failure, shear strength of soils, and time of settlement.
- Conducted a Geotechnical Site Investigation, during which the site topography was surveyed following appropriate surveying methods.
Customer Service Representative
2 Years- Provided exceptional support to customers by addressing inquiries, resolving account issues, and offering tailored solutions to meet their telecommunication needs.
- Engaged with thousands of clients personally and professionally to build trust, strengthen relationships, and ensure a positive customer experience.
- Listened attentively to customer concerns, identified challenges, and collaborated with internal teams to deliver timely and effective resolutions.
- Maintained in-depth knowledge of Vodacom products and services, proactively recommending options to enhance customer satisfaction and usage.
- Documented customer interactions, feedback, and service outcomes accurately to support future reference, service improvement, and potential dispute resolution.
Education
Ontario College Advanced Diploma - Civil Engineering Technology
Skills
Work station cleaning
Landscaping
Painting
Flooring
Lifting and handling items up to 50 lbs
Attention to detail
Loading and unloading of shipment
Time management
Reliability
Punctuality
Teamwork
Collaboration
Communication skills
Sales support
Marketing support
Client engagement
Product promotion
Marketing campaigns
Problem solving
Conflict resolution
Customer needs identification
Concern addressing
Effective solutions
Inventory assessment
Languages
English
Full Professional
French
Native or Bilingual
Certification
Microsoft Professional Certification
Timeline
Ride Associate
Canada’s Wonderland
01.2023 - CurrentRead More
Warehouse Associate
UPS
01.2022 - 01.2023Read More
Civil lab assistant
Seneca Polytechnic
01.2022 - 08.2022Read More
Customer Service Representative
Vodacom
01.2020 - 01.2022Read More
Seneca Polytechnic
Ontario College Advanced Diploma from Civil Engineering Technology
Read More
Personal Information
Title: Civil Engineering Technologist